Job Description

Department: Business Development
Reporting To: Business Development Team Lead
Location: Singapore
Employment Type: Full-time, Permanent

Job Summary

The Business Development Executive will drive the growth of X Port through a combination of new customer acquisition and ongoing customer development.

This is an individual contributor role that combines both hunter and farmer responsibilities. The successful candidate will actively identify, sign up, and onboard new customers while developing existing customer relationships to increase product adoption, customer retention, and monthly active users (MAU).

The role will also serve as a key link between customers and the internal Product and Development teams by proactively collecting user feedback, identifying product improvement opportunities, and supporting the continuous enhancement of X Port's features and functionality.

Key Responsibilities

Develop and execute business development strategies to identify, approach, and acquire new customers and business partners.
Build and manage a healthy business pipeline through active prospecting, networking, referrals, and ecosystem partnerships.
Prepare and deliver business pitches, proposals, product demonstrations, and presentations to prospective customers and partners.
Manage the customer acquisition process from initial engagement and commercial discussions through to successful sign-up and onboarding.
Build and maintain strong relationships with new and existing customers to drive product adoption, engagement, satisfaction, and retention.
Proactively collect and consolidate user feedback, business requirements, and customer pain points.
Work closely with the internal Product and Development teams to translate user feedback into actionable recommendations for product features and functionality enhancements.
Monitor customer activation, product usage, and monthly active users, and implement initiatives to maintain and increase user engagement.
Identify market gaps, emerging opportunities, and potential growth areas within the automotive and fintech ecosystems.
Work closely with dealers, financial institutions, and other ecosystem partners to develop and implement business and marketing initiatives across relevant channels.
Explore, establish, and grow strategic business partnerships in Singapore and across the region.
Plan, coordinate, and execute advertising and promotional campaigns to support customer acquisition, product adoption, and partner engagement.
Conduct market and competitor research to develop actionable industry and market intelligence.
Monitor relevant regulatory developments and assess their potential impact on the business.
Prepare and present regular management reports covering business development activities, sales pipelines, customer onboarding, product adoption, monthly active users, campaign performance, market intelligence, and regulatory updates.
Maintain accurate and up-to-date records of business opportunities, customer interactions, partner discussions, user feedback, and follow-up actions.
Collaborate with internal stakeholders to ensure the effective implementation of business development, product enhancement, and marketing initiatives.
Perform any other duties assigned by the Company from time to time.

Requirements

Diploma or degree in Business Administration, Marketing, Finance, Economics, or a related discipline.
At least 3-5 years of relevant experience in business development, sales, partnerships, account management, customer success, or a related commercial role.
Experience in the automotive and/or fintech sectors will be a strong advantage.
Proven experience in both acquiring new customers and developing existing customer accounts.
Demonstrated ability to manage the full customer lifecycle, including prospecting, pitching, negotiation, closing, onboarding, engagement, and retention.
Experience working with Product and Development teams to communicate customer feedback and support product improvements would be advantageous.
Strong business development, relationship-building, negotiation, and stakeholder-management skills.
Good commercial awareness, with the ability to identify and evaluate new business and market opportunities.
Strong written and verbal communication, presentation, and proposal-writing skills.
Data-driven and comfortable monitoring customer engagement and product usage metrics, including monthly active users.
Proactive, resourceful, results-oriented, and comfortable working in a fast-paced environment.
Able to take ownership and deliver results independently as an individual contributor while collaborating effectively with internal teams and external partners.
Proficient in Microsoft Office applications, particularly PowerPoint, Excel, and Word.

Key Competencies

New customer acquisition and business development
Customer relationship development and account growth
Customer onboarding, adoption, and retention
Product and user-growth orientation
Commercial acumen
Communication, presentation, and negotiation
Customer feedback and requirements analysis
Cross-functional collaboration with Product and Development teams
Data-driven decision-making
Stakeholder and partnership management
Independent ownership and accountability as an individual contributor
Results orientation, initiative, and adaptability

The Company may assign additional responsibilities or adjust the reporting and organisational structure where reasonably required to meet changing business needs.

Please submit your application to: https://xstar.wd102.myworkdayjobs.com/en-US/External/details/Business-Development-Executive_JR0000141