Business Development Executive

Job Summary

We are seeking a proactive and customer-oriented Business Development Executive to manage key customer accounts, further grow and develop new business opportunities, and ensure smooth order fulfilment. The role involves maintaining strong customer relationships, processing orders, handling customer enquiries, and coordinating with internal departments to resolve issues and ensure customer satisfaction.

Key Responsibilities

1. Key Account Management

• Manage and maintain strong relationships with existing key customers.
• Act as the main point of contact for customer enquiries, orders, and service-related matters.
• Understand customers business needs and provide appropriate product recommendations and solutions.
• Identify opportunities to increase sales and grow existing customer accounts.

2. Sales Order Processing & Fulfilment

• Handle customer orders accurately and promptly, from order placement to delivery.
• Coordinate with warehouse, logistics, and other internal departments to ensure timely order fulfilment.
• Monitor order status, stock availability, and delivery schedules.
• Follow up on outstanding orders and ensure customer requirements are met.

3. Customer Service & Issue Resolution

• Respond promptly and professionally to customer enquiries regarding products, pricing, availability, orders, and deliveries.
• Handle customer complaints, order discrepancies, and delivery-related issues.
• Liaise with relevant departments to resolve problems efficiently and minimise disruptions.
• Ensure customer issues are followed through to satisfactory resolution.

4. Business Development & Sales Support

• Identify and develop new business opportunities while maintaining existing customer relationships.
• Promote company products and introduce new products to customers.
• Prepare quotations, follow up on sales enquiries, and assist in closing sales.
• Support sales activities to achieve business growth and sales targets.

5. Internal Coordination & Administration

• Work closely with purchasing, warehouse, logistics, and accounts departments to ensure smooth daily operations.
• Assist in monitoring outstanding payments and following up with customers when required.
• Prepare sales reports and provide updates on customer accounts and order fulfilment.

6. Tender Preparation, Sample Coordination & Submission

• Identify and monitor relevant tender opportunities from existing and potential customers.
• Prepare and submit tender proposals, quotations, and required supporting documents within stipulated deadlines.
• Coordinate with internal departments to prepare product samples for tender submissions, customer evaluations, and product presentations.
• Ensure product samples are properly prepared, labelled, packed, and delivered according to customer requirements and deadlines.
• Liaise with warehouse, and logistics teams to ensure timely sample preparation and delivery.
• Ensure all tender submissions are accurate, complete, and compliant with customer specifications and requirements.
• Follow up on tender results, customer feedback, and sample evaluations.
• Coordinate with relevant departments to ensure smooth implementation and order fulfilment for successful tenders.
• Maintain proper records of tender submissions, sample requests, and tender outcomes.

Job Requirements

• Diploma or Degree in Business Administration, Marketing, Sales, or a related field.
• Relevant experience in sales coordination, business development, key account management, or customer service is preferred.
• Experience in the food distribution, FMCG, or foodservice industry will be an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Good organisational skills with the ability to multitask and manage priorities.
• Customer-focused, proactive, responsible, and able to work independently.
• Proficient in Microsoft Office and comfortable working with order processing systems.
• Able to coordinate effectively with internal teams and work in a fast-paced environment.

Key Performance Expectations

• Maintain strong relationships and customer satisfaction across key accounts.
• Ensure timely and accurate order processing and fulfilment.
• Resolve customer enquiries and operational issues efficiently.
• Grow sales revenue from existing accounts and new business opportunities.
• Support smooth coordination between customers and internal departments.

Working Hours: Mon to Fri - 8am to 5.30pm

Work Location: 5 Jalan Tepong, Singapore 619325 (Pick up provided from Lakeside MRT)