Business Development Executive (Banking/Financial Services Training)
- Permanent role
- Work location: CBD
The Opportunity
Customer Relationship Management:
- Build and maintain strong relationships with existing customers.
- Serve as the main point of contact for customer inquiries, issues, and feedback.
- Ensure timely and effective responses to customer needs and concerns.
Customer Outreach and Engagement:
- Proactively reach out to existing customers to check on satisfaction levels and gather feedback.
- Develop and implement strategies to increase customer engagement and loyalty.
- Conduct regular follow-ups to ensure ongoing customer satisfaction.
New Customer Acquisition:
- Identify and prospect potential new customers through various channels (networking, referrals, etc.).
- Develop and execute plans to attract and convert leads into new customers.
- Collaborate with marketing team to coordinate efforts and optimize conversion rates.
Retention and Upselling:
- Develop strategies and initiatives to retain existing customers and minimize churn.
- Identify opportunities for upselling or cross-selling additional products/services to existing customers based on their needs and usage patterns.
Customer Advocacy:
- Act as a customer advocate within the organization, representing their interests and feedback.
- Champion customer-centric initiatives and initiatives that improve the overall customer experience.
Cross-functional Collaboration:
- Work closely with cross-functional teams (marketing, learning development, program management etc.) to align customer engagement strategies with business objectives.
- Communicate customer needs and insights internally to drive continuous improvement and innovation.
Feedback Analysis and Reporting:
- Gather and analyze customer feedback and data to identify trends and areas for improvement.
- Prepare regular reports on customer engagement levels and acquisition metrics.
Your Background
- Degree holder with 5+ years experience in financial services training, corporate training, or related sectors
- Strong communicator with proven customer relationship and business development skills
- Highly motivated, organized, and detail-oriented
- Able to manage multiple projects with excellent time management
May Anne Ramos
Senior Consultant | R1110127
Revup Proservices Pte Ltd | EA.24C2366
