Key Responsibilities

1. Sales & Revenue Growth

• Acquire new customers and increase footfall for FX transactions (currency exchange, remittances, prepaid cards, etc.).

• Promote and upsell FX products based on market trends and customer demand.

• Achieve monthly and quarterly sales and revenue targets.

• Conduct market research to identify new business opportunities and competitive gaps.

2. Corporate & Institutional Partnerships

• Identify and onboard corporate clients such as travel agencies, tour operators, SMEs, exporters/importers, and educational consultants.

• Draft proposals, negotiate rates, and manage contracts with corporate partners.

• Maintain strong business relationships to retain and increase transaction volumes.

3. Customer Relationship Management

• Provide excellent service to walk-in and corporate customers.

• Manage key accounts and ensure smooth FX transaction processes.

• Handle customer queries related to exchange rates, documentation, and compliance requirements.

4. Market & Rate Monitoring

• Monitor daily currency movements and collaborate with treasury/rates team to offer competitive rates.

• Track competitor pricing and promotions to stay ahead of the market.

• Analyze customer demand for various currencies and recommend inventory strategies.

5. Marketing & Promotions

• Plan and execute marketing campaigns (online/offline) to increase brand visibility.

• Support the development of promotional materials, rate boards, and digital content.

• Coordinate with management on seasonal campaigns (holiday seasons, travel peaks).

6. Compliance & Risk Awareness

• Understand and adhere to local regulatory requirements (AML/KYC, central bank guidelines).

• Ensure all sales practices follow compliance standards.

• Educate clients on required documentation and ensure accurate verification.

7. Reporting & Documentation

• Maintain an updated sales pipeline and weekly performance reports.

• Prepare business development presentations and insights on customer trends.

• Document corporate agreements, customer profiles, and sales activities.

Key Skills & Competencies

• Strong communication, negotiation, and presentation skills.

• Customer service orientation.

• Understanding of foreign exchange products and basic financial concepts.

• Market research and competitive analysis abilities.

• Relationship-building and networking skills.

• Ability to work under pressure and meet sales targets.

Qualifications & Experience

• Bachelor's degree in Business, Marketing, Finance, or related field.

• Experience in money changing, banking, FX brokerage, remittance, or financial services (1-3 years preferred).

• Knowledge of AML/KYC guidelines is an advantage.

• Proficiency in Microsoft Office and CRM tools.

Performance Indicators (KPIs)

• Monthly sales revenue and transaction volume.

• Number of new corporate accounts onboarded.

• Customer satisfaction and retention rates.

• Accuracy in compliance documentation.

• Market share growth and competitiveness in pricing initiatives.