Business Development/Category Manager

About Urban Company:

At Urban Company, we are changing the way the world experiences home and personal services. We have made the experience of buying these services as easy as getting food delivery - select, schedule, book on an app and a high-quality professional comes to you to provide a standardized, high quality and fixed price service. Since our launch in 2014, we have built a network of 78,000+ trained service professionals and served over 13 million customers across major metropolitan cities of Singapore, India, UAE and KSA. The company is current listed on NSE, and is valued at US$2.4b.

Company's Vision:

Urban Company's vision is to empower 1 million+ service professionals to become entrepreneurs. Through providing standardized branding, training and consumables, Urban Company aims to help service professionals become more organized and multiply their earnings by at least 1.5 to 2x. Urban Company currently serves approximately over 2,000,000 customers every month worldwide, for a variety of their home services needs across cleaning, beauty and wellness.

Urban Company Singapore - Business, Leadership & Vision:

We launched UC in Singapore at the beginning of 2020 and have been growing consistently since then. Our services range from Home Cleaning, AC Repairs and Servicing to Beauty and Wellness services at home. Over the last 6 years we have built a consumer loved business with one of the best retention cohorts across UC. Amongst the fastest growing businesses at UC, the SG business is poised to scale to greater heights.

Role

The Category Manager role is a blend of strategy and operations, connected to the supply core of the business. You will be joining the part time cleaning vertical (SG largest business unit) and report into the General Manager of the cleaning business. Your primary responsibility will be to create structural SOPs for our cleaning professionals to empower them to deliver the best-in-class service experience. You will get to dive deep into data to break down business challenges and deliver insights, while also working hands-on to execute and deploy your own projects.

Summary of Job Responsibilities

· Implement structural SOPs to influence overall performance and efficiency of professionals

· Collaborate with internal teams (product, engineering, customer service etc.) to roll out tech-enabled product features

· Best-in-class onboarding and accurate distribution/utilization of supply nationwide

· Maintain a strong understanding of key trends within the industry and a high awareness of the competitive landscape

Key Metrics:

· Customer and professional NPS

· Fulfillment & recovery

· Professionals Utilization (no. of jobs)

Qualifications and Skills

· Singaporean/PR

· A Bachelor's degree is essential

· 3+ years of work experience in a similar role

· Goal-getter and proven track record of achieving stretch targets

· Strong bias for action, willingness to execute and hustle to get the job done

· Strong business acumen and critical thinking skills

· Proficient in using data insights to drive business insights and actions

· Ability to thrive in a fast-paced environment, adept at solving ambiguous problems, and highly focused on outcomes

The perfect profile

· Resilient

· Ability to think out of the box

· Execute at a fast pace

· Strong ownership

· Never-say-never attitude

· Energetic and goal-getter

· Good communicator

What's in it for you

· A fast-paced work environment with massive ownership and growth opportunities

· The opportunity to spearhead high impact projects with tangible outcomes

· Close collaboration with the leadership team on key projects

· Health insurance benefits for all employees

· Competitive salary with bi-annual performance reviews