Key Responsibilities
CRM Operations
- Perform account creation, merging, data cleansing, and updates to maintain high data quality and integrity within the CRM system.
- Maintain accurate and up-to-date stakeholder records to support client engagement, business development activities, and reporting.
- Ensure appropriate segmentation of the client database for targeted email campaigns and communications.
- Monitor and enforce CRM data governance standards and best practices.
- Provide training, guidance, and ongoing support to internal users on CRM usage.
- Act as the primary point of contact for CRM-related enquiries and operational support.
DTDi (Double Tax Deduction for Internationalisation) Administration
- Prepare and submit DTDi claims, including verification, compilation, and maintenance of all supporting documentation.
- Stay up to date with prevailing DTDi policies and tax regulations to ensure compliance.
- Serve as a key liaison with relevant government agencies for DTDi applications, clarifications, and audits.
- Maintain accurate records and reporting of claim status, timelines, and supporting documentation.
- Provide internal guidance on the eligibility of expenses for DTDi claims.
- Ensure stakeholders travel and business trip details are accurately recorded in the CRM system to support claims.
Event Duties & Responsibilities:
- Event and travel logistics: Assist with event and travel logistics organised by the BDMC Team when required including distribution and inventory of corporate gifts, name tags etc.
Administration responsibilities:
- Manage BDMC concierge mailbox.
- Team Zoom / meeting room bookings.
- Handle overseas and local courier requests and other ad-hoc duties as and when assigned.
Requirements
Experience & Skills
- Proven experience in CRM administration, grants/tax claims management, compliance, or a related role.
- Experience working with CRM systems is an advantage.
- Good understanding of Singapore tax regulations or government incentive schemes (DTDi experience preferred).
- Strong proficiency in Microsoft Office.
Core Competencies
- Strong attention to detail and commitment to data accuracy.
- Analytical and well-organised, with the ability to manage multiple priorities and deadlines.
Personal Attributes
- Independent and able to work effectively under pressure in a fast-paced environment.
- Strong interpersonal and communication skills, able to engage colleagues across departments.
- Team-oriented and comfortable working within a matrix organisational structure.
- Candidates reentering the workforce are encouraged to apply. Strong administrative experience and a positive, cando approach will be highly valued in this role.
