Business Development Associate/Senior Associate

About Urban Company

At Urban Company, we are changing the way the world experiences home and personal services. We have made the experience of buying these services as easy as getting food delivery - select, schedule, book on an app and a high-quality professional comes to you to provide a standardized, high quality and fixed price service. Since our launch in 2014, we have built a network of 70,000+ trained service professionals and served over three million customers across major metropolitan cities of Singapore, Abu Dhabi, Dubai and India.

Company's Vision

Urban Company's vision is to empower 1 million+ service professionals to become microservice entrepreneurs. Through providing standardized branding, training and consumables, Urban Company aims to help service professionals become more organized and multiply their earnings by at least 1.5 to 2x. Urban Company currently serves approximately over 2,000,000 customers every month worldwide, for a variety of their home services needs across cleaning, beauty and wellness.

UrbanCompany Singapore - Business, Leadership & Vision

We launched UC in Singapore at the beginning of 2020 and have been growing consistently since then. Our services range from Home Cleaning, AC Repairs and Servicing to Beauty and Wellness services at home such as Mani-Pedi, Massage etc. Over the last 5 years we have built a consumer loved business with one of the best retention cohorts across UC. Amongst the fastest growing businesses at UC, the SG BU is poised to scale to greater heights.

Role

The Business Development team is a high-impact, strategy and operations-focused team connected to the core of the business. We're looking for motivated self-starters with grit and hustle to join us on our journey to deliver world-class home and beauty services.

As a Business Development Associate/Senior Associate, you will be responsible for leading and managing a few strategic initiatives that will have a direct impact on the future growth of Urban Company's business in Singapore. In this role, you will find 360-degree exposure to all key areas of the business. Your priority will be to define the priorities and operational needs to grow your category and take it to the next level. You will get to engage with a variety of internal and external stakeholders on the local and international level.

You will also develop a deep understanding of the key markets and industries we're working in, and own the service journey end-to-end, including but not limited to: using tech/SOPs to manage our fleet of service professionals, identifying new market opportunities, launching new services, and designing a service experience that delights customers. You will get to experience both diving deep into data to break down problems and deliver insights, while also working hands-on to ensure best-in-class execution and deployment.

Job Responsibilities

• Play a key role in shaping the development of the category, overseeing key aspects of its operations and growth.
• Identify and solve structural problems to expedite the category's growth.
• Manage analytical projects aimed at solving various types of business problems.
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects.
• Maintain a strong understanding of key trends within the industry and a high awareness of the competitive landscape.

Qualifications and Skills

• A Bachelor's degree is essential.
• 0-2+ years of work experience in a similar role.
• Goal-getter and proven track record of achieving stretch targets
• Strong bias for action, willingness to execute and hustle to get the job done
• Strong business acumen and critical thinking skills.
• Proficient in using data insights to drive business insights and actions.
• Ability to thrive in a fast-paced environment, adept at solving ambiguous problems, and highly focused on outcomes.

The perfect profile

• Ability to think out of the box
• Execute at a fast pace
• Strong ownership
• Never-say-never attitude
• Energetic and goal-getter
• Good communicator

What's in it for you

• A vibrant work environment with massive ownership and growth opportunities.
• Close collaboration with the leadership team on key projects.
• The opportunity to execute highly scalable applications and implement best practices.
• Growth opportunities within Urban Company via our robust internal mobility programme.
• Health insurance benefits for all employees.
• Competitive salary with bi-annual performance reviews.