eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. You can find out more about eToro .
eToro is on the hunt for a Business Development Associate who is a people person, and ready to transform newcomers into trading experts.
What will you be doing
- Inbound Call Management / Outbound Call Activities: Conduct outbound onboarding calls to potential customers to assist them in starting their journey with eToro.
- Follow up on leads generated through marketing campaigns, referrals, or inquiries.
- Identify customer needs and provide tailored solutions that meet their requirements.
- Ideal to be capable of providing general market updates and understanding of the financial markets & products.
- Handle inquiries & verification of accounts, sharing our products and services, providing prompt and professional responses to customer questions and building strong customer relationships over the phone.
- Maintain accurate customer records in the CRM system, ensuring all interactions are documented.
- Achieve or exceed individual and team daily, weekly, and monthly targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.
Requirements:
- Candidates with no experience are welcome to apply.
- Fluent in both written and spoken Chinese/ English. Candidates will use Chinese/ English to write and speak to clients.
- Strong verbal communication and active listening skills.
- Ability to handle high call volumes while maintaining quality and professionalism.
- Goal-oriented mindset with the ability to handle objections and close deals effectively.
- Excellent problem-solving skills and a customer-first mindset.
- Highly motivated and sales-driven individual who is also an excellent team player.
- Proficient in Microsoft Office.
This role will be based in our Singapore office. Candidates must have full working rights in Singapore.
