Business Development & Operations Associate (Telemarketing & Business Admin)
Position Summary
We are seeking a highly motivated and organized individual to join our team as a Business Development & Operations Associate, combining the functions of Telemarketing and Business Administration. This dual-role is crucial for driving our initial sales pipeline through outbound efforts and ensuring the smooth day-to-day operation of our office. The ideal candidate is a proactive communicator, meticulous administrator, and a self-starter.
Why You Should Apply: Your Opportunity Awaits
We understand that great talent has choices. Here's why joining us as a Business Development & Operations Associate is a fantastic next step for your career:
- Impact and Visibility: This is a crucial, dual-function role that directly impacts both our sales pipeline and operational efficiency. Your efforts will be immediately visible to leadership.
- Skill Development: You won't be siloed. You will gain valuable experience in both high-level B2B communication and essential business process management, making you a highly versatile professional.
- Career Growth: We are committed to promoting from within. Success in this role is a direct pathway to more specialized positions in Sales, Account Management, or Business Operations.
- Collaborative Culture: Join a supportive and results-driven team environment where initiative is rewarded, and your ideas are valued.
- Competitive Compensation: Competitive hourly rate with a total compensation potential of up to $15/hour.
Key Responsibilities
Telemarketing & Business Development (Approx. 60% Focus)
- Lead Generation: Conduct high-volume outbound calls (cold calling) to prospective businesses based on provided lists and market research.
- Appointment Setting: Successfully set appointments for the Sales team.
- Database Management: Accurately update and maintain the CRM (Customer Relationship Management) system with lead status, contact details, and interaction summaries.
- Script Adaptation: Use provided calling scripts while adapting to the prospect's needs and maintaining a professional, engaging conversation.
- Reporting: Track and report on key metrics such as call volume, conversion rates, and appointment quality.
- Marketing Support: Assist the team in making engaging social media content, including drafting posts, gathering assets, and scheduling basic updates.
Business Administration & Operations (Approx. 40% Focus)
- Document & Data Management: Assist with organizing, filing, and managing business documents, contracts, and internal reports.
- Scheduling & Coordination: Manage and coordinate complex meeting schedules, internal appointments, and travel arrangements (if required).
- Invoicing & Basic Bookkeeping Support: Assist with preparing basic invoices, tracking expenses, and organizing receipts.
- Team Support: Provide administrative support to the management and sales teams, including preparing presentations, reports, and meeting minutes.
Qualifications and Skills
Required
- Good verbal communication and active listening skills with a professional phone demeanor.
- High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace, Canva, Capcut & Trello.
- Strong organizational and time management skills with the ability to prioritize multiple tasks.
- A resourceful and proactive attitude with strong problem-solving skills.
Preferred but not necessary
- Experience in a professional office environment, preferably in a sales support, administrative, or telemarketing capacity.
- Experience with CRM software (e.g., HubSpot, Salesforce).
- Prior experience in a B2B sales or telemarketing environment.
- Knowledge of basic accounting/bookkeeping procedures.
- A Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
How to Apply
Interested candidates are invited to submit their resume and a brief cover letter outlining their experience in both telemarketing and administrative roles.
