Our Regional Operations team—comprising Customer Service, Return & Refund, Listings, Warehouse, Logistics, Seller Operations, and Fraud—drives platform sustainability by ensuring a seamless end-to-end experience for buyers and sellers. The team defines and monitors key KPIs, analyses performance gaps, and partners with local teams to drive improvements. The team also designs and executes strategic operations projects across Shopee markets, implementing initiatives across processes, people, technologies, and policies to optimise operations and enhance user experience.
About the Role
In this role, you will play a critical part in redefining strategic direction, driving high-impact initiatives, and building competitive operational capabilities. You will work closely with Regional stakeholders across domains to assess current strategies, develop action plans, and support execution for long-term growth.
This role is ideal for someone who combines strategic thinking with operational rigor — a problem-solver who can turn complex challenges into practical solutions and drive results across functions.
Responsibilities
- Perform root cause analysis and lead key initiatives to improve operational performance and user experience
- Conduct quantitative and qualitative analyses to identify pain points and recurring issues across regional and local operations
- Drive root cause analysis, and implement key programs and initiatives to drive improvement of user metrics
- Create clear and informative dashboards and visualizations to present data in a visually appealing manner, aiding data-driven decision-making
- Build effective data analysis models and reporting processes based on data, feedback, and benchmarking of industry best practices
- Track and measure the impact of implemented initiatives, providing regular updates on the effectiveness and outcomes of data-driven strategies
Requirements
- Bachelor's degree in a business-related or analytics-focused field
- Proficiency in SQL and/or Python
- Strong analytical and problem-solving skills, with prior experience in user-centric roles or organizations
- Comfortable working with data—able to draw insights, build reporting templates, and propose practical, data-driven solutions
- Experience working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions
- Ability to communicate and coordinate processes and projects in a clear and succinct manner to internal and external stakeholders
- Ability to thrive in a dynamic and collaborative environment to make an impact and drive business goals
