Business Data Analyst

Job Summary:

We are seeking a proactive professional to bridge business and technical teams by understanding workflows, identifying gaps, and driving process improvements. You will translate business needs into clear technical requirements, support delivery from start to finish, and ensure solutions meet user needs through testing and adoption. The role also involves stakeholder communication, basic change management, and continuous process enhancement.

Key Responsibilities:

• Act as a bridge between business stakeholders and technical teams

• Proactively engage with different teams to understand their daily workflows and operational processes

• Observe and analyse current processes to identify inefficiencies, bottlenecks, and improvement opportunities

• Independently suggest and drive process and system improvements (not just respond to requests)

• Translate business needs and observed workflow gaps into clear, structured technical requirements

• Document requirements in a way that is actionable and easy for the Tech team to execute

• Work closely with the Tech team during development to clarify requirements and ensure proper implementation

• Track progress of features and enhancements from ideation through to delivery

• Conduct user acceptance testing (UAT) to ensure developed solutions meet business needs

• Follow up on implemented features to ensure effectiveness, usability, and adoption by users

• Communicate updates, insights, and recommendations clearly to both technical and non-technical stakeholders

• Manage stakeholder expectations and align priorities across teams

• Support change management by preparing documentation, user guides, and training materials

• Conduct training sessions to ensure smooth adoption of new processes or systems

• Continuously evaluate and improve internal processes to support a more proactive and data-driven Tech function

Requirements:

• Bachelor's degree in Business Administration, Data Science, or a related field

• Minimum 5+ years of experience in business analysis, operations analysis, data analysis or a similar role

• Strong understanding of business processes, workflows, and operational challenges

• Proven ability to identify process improvements independently

• Experience translating business needs into clear, structured technical specifications

• Ability to work with and analyse complex datasets to support decision-making

• Strong problem-solving and analytical thinking skills

• Excellent communication skills, especially in working with non-technical stakeholders

• Experience working closely with cross-functional teams

• Ability to manage and prioritise multiple requests and stakeholders effectively

• Hands-on experience in managing the full requirements lifecycle (gathering, refining, documenting, validating)

• Experience supporting development cycles, including requirement clarification and iteration with Tech teams

• Experience in user acceptance testing (UAT) and validating delivered features

• Strong sense of ownership from problem identification through to solution delivery

• Ability to challenge existing processes and propose better alternatives

• Experience in change management, including creating user documentation and training materials

• Ability to drive adoption of new systems and processes within teams