Location : (2 Kallang Sector)
Nearest MRT :Geylang Bahru / Potong Pasir
Contract Period: 1 year
Budget :$5,500 - $6,500
Bonus :Completion Bonus (1 year = 1 month)
Working hours: Monday - Friday, 8.30am -6pm
What You'll Do:
Requirements & Analysis
- Gather and analyse business requirements for system enhancements, operational workflows, and new system implementations.
- Work closely with stakeholders to understand real-world constraints, usability challenges, and pain points, ensuring solutions are practical and field ready.
- Translate operational processes into clear functional requirements, user stories, and acceptance criteria.
Delivery Support
- Participate in feature refinement discussions and support Product Owners in planning development initiatives.
- Communicate requirements clearly to developers and UI/UX teams, ensuring alignment and shared understanding.
- Support sprint activities by clarifying requirements, addressing queries, and validating delivery readiness.
Testing & UAT
- Prepare test scenarios and test data based on requirements and end-to-end operational workflows.
- Perform functional testing and coordinate User Acceptance Testing (UAT), including acceptance sign-off.
- Facilitate defect triage, bug fixing, and resolution tracking to ensure timely closure.
BAU Support
- Provide ongoing BAU support for live systems, including responding to business queries and troubleshooting system issues.
- Log, track, and follow up on incidents and defects, working with technical teams to ensure timely resolution.
- Coordinate production releases with technical teams and internal stakeholders.
Documentation & Training
- Maintain comprehensive documentation including process flows, SOPs, and system guides.
- Develop training materials and support onboarding or training sessions for external users and internal stakeholders.
Stakeholder & Improvement
- Act as a liaison between DSM, technical teams, and internal stakeholders to ensure alignment throughout delivery.
- Conduct workshops and knowledge-sharing sessions for project teams and new members.
- Identify opportunities for process automation and efficiency improvements.
- Contribute to roadmap planning and recommend enhancements based on user feedback and system performance.
What You'll Need:
Experience
- 3-5 years of experience in business analysis or similar roles.
- Exposure to UAT coordination, bug tracking, and deployment support.
Skills:
- Excellent analytical, problem-solving, and documentation skills.
- Proficient in requirements gathering techniques, process mapping, user flows and use case development using tools like Jira and Confluence.
- Possesses a basic technical understanding of system architecture, integrations, and data flows, enabling effective collaboration with technical teams and informed requirement clarification
- Strong communication and stakeholder management skills.
Preferred Attributes
- Self-starter with the ability to manage multiple priorities.
- Comfortable working in fast-paced environments with tight deadlines.
- Strong collaboration skills aross business and technical teams.
- Comfortable collaborating with technical teams working in different time zones outside office hours.
Interest applicants, pls email updated resume to [Confidential Information]
Kasey Kong
The Outsourcing Team
Recruit Express Pte Ltd
EA Lic: 99C4599
