Job Description: Business Analyst

Job Title: Business Analyst
Department: Business Operations / IT / Project Management
Reports To: Business Analyst Manager / Project Manager

Job Summary

The Business Analyst is responsible for analyzing business processes, gathering and documenting business requirements, identifying areas for improvement, and working with stakeholders to develop effective business solutions. The role involves collaborating with business users, technical teams, and management to ensure that projects align with business objectives.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Conduct meetings, interviews, and workshops to understand business needs.
• Analyze existing business processes and identify opportunities for improvement.
• Prepare business requirement documents (BRDs), functional specifications, and process flow diagrams.
• Translate business requirements into clear functional requirements for technical teams.
• Work closely with developers, project managers, QA teams, and business users.
• Perform data analysis and prepare reports to support business decision-making.
• Assist in project planning, implementation, testing, and deployment.
• Develop and execute User Acceptance Testing (UAT) scenarios and test cases.
• Track project progress, identify risks, and communicate issues to stakeholders.
• Ensure solutions meet business requirements and organizational objectives.
• Provide user training, documentation, and post-implementation support when required.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related field.
• Previous experience in business analysis, project coordination, or process improvement is an advantage.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with cross-functional teams.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Knowledge of process mapping, requirements gathering, and documentation.
• Familiarity with tools such as Jira, Confluence, SQL, Power BI, Tableau, or Visio is an advantage.

Key Skills

• Business process analysis
• Requirements gathering and documentation
• Stakeholder management
• Data analysis and reporting
• Problem-solving and decision-making
• Project coordination
• UAT and quality assurance support
• Communication and presentation skills

Key Performance Indicators (KPIs)

• Accuracy and completeness of business requirements.
• Timely delivery of analysis and documentation.
• Stakeholder satisfaction.
• Reduction in process inefficiencies.
• Successful completion of UAT and project deliverables.
• Achievement of defined business objectives.

Working Relationships

The Business Analyst works closely with business stakeholders, department heads, project managers, IT teams, software developers, quality assurance teams, and external vendors to ensure successful project delivery.