Business Analyst (Servicenow)

Helius Technologies

Singapore

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Posted 15 hours ago
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Job Description

Role summary

Business Analyst with ServiceNow background partners with stakeholders and platform teams to analyse processes, gather requirements, and design workflows and solutions on ServiceNow (ITSM/ITOM/CSM/HRSD etc.). The role ensures that ServiceNow implementations align with business objectives, ITIL practices, and are welldocumented, tested, and adopted by users.

Key responsibilities

Collaborate with business and IT stakeholders to gather, analyse, and document requirements for ServiceNow modules (e.g., Incident, Problem, Change, Request, CMDB, CSM, HRSD).
Map and optimise current processes, design futurestate workflows, and translate them into user stories, use cases, and functional specifications.
Work with ServiceNow developers/architects to design and configure solutions (forms, fields, business rules, flows, SLAs, reports, dashboards) that follow platform and ITIL best practices.
Support testing activities by defining test scenarios, coordinating UAT, and validating that delivered configurations meet requirements.
Maintain documentation (process flows, requirement specs, configuration guides) and support change management, training, and user adoption for new or enhanced features.
Continuously identify improvement opportunities, analyse platform usage/metrics, and propose enhancements to increase automation and service quality.

Important Note:

> Please share your resume in word format with [Confidential Information]

> Important Note: If this requirement is not a match for you please refer to your friends.

> Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.

Best Regards,

Dilip Kumar Daga

Vice President - Strategic Accounts

Helius Technologies Pte Ltd

36, Robinson Road,#13-05, City House, Singapore 068877

DID: +(65) 6429-9407

Mobile: +(65) 9060-4050

Fax: +(65) 62222213