ServiceNow Business Analyst
Whats on offer:
- Job Type: 1 year contract/Perm
- Industry: Consulting
- Competitive Package
Client & Stakeholder Engagement
- Act as the primary liaison between client business users and firm's technical teams
- Facilitate requirement-gathering workshops, design sessions, and process walkthroughs
- Understand client business processes and translate them into ServiceNow functional requirements
ServiceNow Solution Analysis
- Analyze and document requirements for ServiceNow modules including:
- ITSM (Incident, Problem, Change, Request)
- CMDB / ITOM
- ITBM / SPM (where applicable)
- HRSD / CSM / GRC (depending on client scope)
- Collaborate with ServiceNow Developers and Architects to support solution design decisions
- Ensure proposed solutions align with ServiceNow best practices and client governance standards
Delivery & Documentation
- Produce clear and structured documentation such as:
- Business Requirement Documents (BRD)
- Functional Specification Documents (FSD)
- User stories and acceptance criteria
- Support Agile delivery activities including sprint planning, backlog refinement, and demos
- Coordinate and support User Acceptance Testing (UAT), defect tracking, and sign-off
Governance, Risk & Quality
- Ensure compliance with client policies, audit requirements, and regulatory standards
- Support change management and release processes
- Contribute to Cognizant delivery quality standards and reusable assets
Core Requirements
- 3-8 years of Business Analyst experience, with hands-on ServiceNow project exposure
- Strong understanding of ITIL processes and service management concepts
- Experience working in client-facing or consulting environments
- Familiarity with Agile / Scrum delivery models
Technical & Functional Skills
- Experience documenting functional requirements for ServiceNow implementations
- Understanding of workflows, catalog items, CMDB, and integrations (conceptual level)
- Ability to work across multiple client workstreams and stakeholders
Preferred / Nice-to-Have
- ServiceNow certifications (CSA, ITSM, or module-specific)
- Experience supporting banking, financial services, or regulated enterprise clients
- Prior experience with Cognizant, Infosys, TCS, Accenture, or similar system integrators
- Exposure to ServiceNow upgrades, migrations, or platform consolidations
Education
- Bachelor's degree in Business, Information Technology, or a related discipline
