ServiceNow Business Analyst
Whats on offer:
- Job Type: 1 year contract/Perm
- Industry: Consulting
- Competitive Package
Key Responsibilities:
HR Business Analysis & Stakeholder Engagement
- Act as the key liaison between HR stakeholders (HR Ops, Payroll, Benefits, Employee Relations) and delivery teams
- Conduct HR process workshops covering:
- Employee lifecycle (hire-to-retire)
- Case management
- Knowledge management
- HR request fulfillment
- Translate HR business needs into ServiceNow HRSD functional requirements
ServiceNow HRSD Solution Delivery
- Analyze, document, and support implementations of ServiceNow HR Service Delivery, including:
- HR Case & Knowledge Management
- Employee Center / HR Portal
- HR Catalog & workflows
- COEs (Employee Relations, HR Operations, Payroll, Benefits, etc.)
- Partner with ServiceNow Developers and Architects to support solution design and configuration
- Ensure alignment with ServiceNow HRSD best practices and Cognizant delivery standards
Documentation, Testing & Delivery
- Produce high-quality documentation:
- Business Requirement Documents (BRD)
- Functional Specification Documents (FSD)
- User stories and acceptance criteria
- Support Agile delivery ceremonies (backlog grooming, sprint planning, demos)
- Lead and support UAT for HRSD, including test scenario creation and defect triage
Governance, Risk & Change
- Ensure HR data privacy, security, and compliance requirements are met
- Support change management, release planning, and client sign-offs
- Contribute to continuous improvement and HR process optimization
Required Skills & Experience:
Core Requirements
- 38+ years of Business Analyst experience
- Hands-on ServiceNow HRSD project experience (mandatory)
- Strong understanding of HR processes and employee lifecycle
- Experience working in consulting / system integrator environments (preferred)
- Familiarity with Agile / Scrum methodologies
Functional & Technical Skills
- Strong knowledge of ServiceNow HRSD modules and capabilities
- Experience documenting HR workflows, case types, catalog items, and knowledge articles
- Conceptual understanding of HR integrations (Workday, SAP SuccessFactors, Oracle HCM, etc.)
Soft Skills
- Excellent stakeholder management and communication skills
- Ability to work with senior HR leaders and global teams
- Detail-oriented, structured, and delivery-focused
Preferred / Nice-to-Have
- ServiceNow HRSD certification
- Experience with Employee Center Pro
- Exposure to regulated or large enterprise environments
- Experience supporting global or multi-country HR operations
Education
- Bachelor's degree in Business, Human Resources, Information Technology, or related field
