Proven track record of working with a senior stakeholder population on requirements and business process definition, Software Development/Systems Integration and Application Support
Ability to document and present solutions using various methods (people facing, presentations, and demos)
Expertise in business analysis tools and templates.
Skilled in balancing time, cost, and quality constraints.
Up-to-date with latest trends in business analysis and ITSM.
Strong understanding of ServiceNow ITOM capabilities.
Experience with modules like Change, Incident, Problem, Knowledge, CMDB, and Service Catalogue.
Solid background in business and operational architecture.
Engage with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
PMP Certification
Translate business needs into functional and technical requirements in alignment with ServiceNow capabilities.
