Job Description

Key Responsibilities

Conduct workshops with business users, government stakeholders, and vendors to gather, analyze, and document functional and non-functional requirements.
Develop and maintain BRDs, FRDs, user stories, process flows, data mappings, interface specifications, and requirements traceability.
Act as the key liaison between business users, technical teams, system integrators, architects, and project management to resolve conflicts and ensure shared understanding.
Work with architects and development teams to validate solution designs against approved requirements and support SIT/UAT, defect triaging, and release readiness.
Establish requirement baselines, manage changes through formal governance processes, and ensure compliance with Government SDLC, audit, and reporting standards.
Facilitate Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, backlog refinement, estimation, and sprint readiness activities.
Identify impediments and delivery risks, coordinate their resolution, support integration and release milestones, and recommend improvements to Agile and project delivery processes.

Key Requirements

Diploma or bachelor's degree in computer science, Software Engineering, Information Technology, or a related field.
Minimum 5-8 years of overall IT delivery experience, including at least 3 years of Business Analyst experience in large-scale IT systems.
Minimum 2 years of experience working in Agile/Scrum environments, with strong knowledge of Agile and traditional SDLC methodologies such as Waterfall/Hybrid.
Proven experience managing complex system integrations, multi-vendor environments, and working closely with system integrators.
Strong analytical, requirements documentation, stakeholder management, and communication skills, with the ability to manage demanding stakeholders professionally.
Experience supporting SIT/UAT, production rollout, and mission-critical or 24/7 systems, with hands-on experience using Agile tools such as Jira, Confluence, or Azure DevOps.
Ability to work effectively under deadlines and delivery pressure, operate within structured governance and audit-heavy environments, and support after-hours/weekend activities when required.

Certifications (Advantage)