Key Domain/Technical Skills:
- Credit Card System and Retail Banking Domain
- Presentation & Communication skill
- Microsoft PowerPoint, Excel and Word
Responsibilities:
Requirements Analysis & Documentation
- Analyze and define detailed functional and non-functional requirements based on business, operations, and technology needs aligned with Card Scheme compliance.
- Understand the current technology and business landscape to ensure seamless and accurate delivery of requirements.
- Translate high-level business needs into detailed documentation, ensuring clarity and alignment within the organizational context.
- Analyze and document As Is and To Be business and operational processes in alignment with agreed compliance requirements.
- Develop and maintain a requirements traceability matrix mapping Card Scheme mandates to business and technology requirements.
Stakeholder Engagement
- Collaborate with Business Analysts, Product, Operations, and Fraud teams to establish and finalize requirements based on Card Scheme compliance bulletins.
- Participate actively in regular cross-functional meetings (Business, Operations, Fraud, Technology) to communicate requirements, assess impacts, gather feedback, and update relevant documentation.
- Engage with stakeholders to streamline system and operational processes and ensure readiness for implementation.
- Participate in Functional Specification (FS) design reviews and sign-off meetings with all relevant teams.
- Review and manage the sign-off process for Functional Specifications across markets and stakeholders.
- Lead and conduct weekly cadences to track Card Scheme compliance initiatives and progress.
- Manage and monitor quarterly Card Scheme compliance releases and deliveries in accordance with the QR SDM process.
Requirements:
- Bachelor's degree in computer science, Computer Information System, or related field.
- At least 7 - 10 years relevant experience preferably in a Banking and Finance Institution.
- Very strong understanding of Card Scheme compliance bulletins and articles.
- Ability to translate high-level requirements into detailed documentation within the organization's context.
- Ability to evaluate and analyze existing business processes and identify areas for improvement.
- Ability to envision and design end-to-end business processes while maintaining attention to detail.
- Ability to gather critical information from meetings with various stakeholders and produce clear, useful documentation.
- Strong analytical, functional, and documentation skills.
- Strong understanding of business needs and the ability to build trust and rapport with stakeholders.
- Strong interpersonal and communication skills, with the ability to simplify complex topics and deliver engaging presentations.
- Strong business acumen with the ability to translate complex requirements into actionable technology concepts, working closely with Business, Operations, Fraud, and Technology teams.
- Solid understanding of the cards domain, Card Scheme compliance, operations, and technology impacts.
- Strong governance, coordination, and delivery management capabilities.
