Business Analyst

Required Skills & Experience

• 3+ years of experience in Business Analysis, Technical Analysis, Consulting, Application Support, or a related role.
• Strong experience in requirements gathering, stakeholder management, process mapping, and UAT.
• Hands-on troubleshooting and problem-solving experience.
• Experience coordinating projects and managing timelines across multiple stakeholders.
• Strong SQL skills, including joins, aggregations, and data analysis.
• Advanced Microsoft Excel skills.
• Experience with Jira, Confluence, and related collaboration tools.
• Basic Python knowledge for automation and analysis, or a demonstrated ability to learn technical tools quickly.
• Excellent verbal and written communication skills.
• Ability to work independently and manage competing priorities.

AI Skills

• Hands-on experience using AI tools such as ChatGPT, Claude, GitHub Copilot, or Cursor.
• Ability to use AI for research, analysis, documentation, troubleshooting, and automation.
• Strong understanding of AI limitations, data privacy considerations, and output validation.
• Experience creating effective prompts and workflows using AI tools.

Nice to Have

• Experience in Financial Services, Professional Services, or Technology Services environments.
• Exposure to IT Service Management (ITSM) or Support Engineering practices.
• Professional fluency in Mandarin or Japanese.
• Experience with workflow automation and process improvement initiatives.