Business Analyst

• Career Growth and Opportunities within Iconic Maisons
• Emphasis on Professional Development and Inclusive Culture

About Our Client

A global luxury group that brings together a portfolio of high‑end brands known for craftsmanship

Job Description

1. Business Partnership & Requirements CoordinationServe as the main point of contact between business teams and the Infrastructure & Services function. Develop a strong understanding of daily business operations and challenges, converting these into well‑defined IT requirements or service requests. Coordinate with relevant technology teams to ensure effective delivery, timely issue resolution, and clear communication, and support the preparation of business cases and documentation for small to mid‑sized infrastructure or service initiatives.

2. Stakeholder Engagement & CommunicationCultivate strong relationships with business users by gaining a deep understanding of their operational needs. Clearly communicate technology updates, service changes, and planned maintenance in business‑friendly language, while providing regular updates on service performance, ongoing issues, and improvement initiatives.

3. Governance & Compliance SupportSupport the development and continuous improvement of technology governance frameworks to ensure alignment with overall strategy. Help manage and prioritize the technology project portfolio by assessing business impact, risks, and resource constraints, and define, track, and report KPIs for key technology initiatives to relevant stakeholders and management.

4. Vendor & Partner ManagementAssist in identifying, assessing, and managing strategic technology vendors and partners that support long‑term objectives. Contribute to contract negotiations to ensure strong commercial terms, strategic alignment, and value for the organization.

5. Operational Technology SupportEnable the successful delivery of infrastructure and workplace initiatives such as network upgrades, tool rollouts, and service improvements. Track incident escalations and recurring problems, working with technical teams to achieve root‑cause resolution. Coordinate user acceptance testing, deployment activities, and communications for minor enhancements, and maintain up‑to‑date operational documentation, service catalogs, and workflows.

6. Team Collaboration & Knowledge SharingWork closely with Infrastructure, Service Management, and other IT teams to ensure consistent and reliable service delivery. Participate in cross‑functional discussions focused on service optimization, process improvements, and enhancing user experience, while contributing to knowledge sharing and internal documentation.

The Successful Applicant

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum 5 years of progressive experience in technology roles
• At least 3 years of experience in technology strategy, innovation, or technology business partnering
• Proven ability to support, influence, and deliver technology strategies that create measurable business value and competitive advantage

• Strong knowledge and hands‑on experience with modern technologies, including
• Cloud computing (IaaS, PaaS, SaaS)
• Artificial Intelligence and Machine Learning
• Advanced data analytics
• Enterprise architecture principles
• Cybersecurity fundamentals

• Familiarity with IT infrastructure, workplace technologies, ticketing systems, and IT service delivery processes
• Excellent communication and stakeholder management skills
• Ability to translate technical concepts into clear, user‑friendly language
• Strong organizational skills with high attention to detail
• Experience working in a multinational or global environment is an advantage

What's on Offer

Career Growth and Opportunities within Iconic Maisons

Emphasis on Professional Development and Inclusive Culture

Contact

Jayden Yap (Lic No: R22110369/ EA no: 18C9065)

Quote job ref

JN-042026-7003983

Phone number

+65 6416 9897

Michael Page (Personnel) Pte Ltd | Registration No.201736642C