Business Analyst

Key Responsibilities

• Lead and manage end-to-end testing activities, including system integration testing (SIT) and user acceptance testing (UAT), to ensure the solution meets business requirements and is fit for purpose.
• Develop and maintain comprehensive test plans, test cases, and test scripts based on business and functional requirements.
• Coordinate and facilitate UAT sessions with business users and stakeholders, ensuring thorough coverage of test scenarios and timely resolution of defects.
• Track, document, and manage defects through the full defect lifecycle, working closely with the development team to ensure issues are resolved and verified.
• Validate that deployed solutions and revamped processes meet the original business need, and assess any gaps or workarounds required.
• Manage the business requirements and functional solution aspects of the project.
• Analyse stakeholder needs to identify improvement opportunities.
• Design and implement solutions - such as process optimisation, process automation, and digital systems - that deliver operational excellence and productivity savings.
• Work with stakeholders to ensure smooth implementation of new solutions, including change management activities to secure buy-in.
• Perform business analysis across the following areas:
• Identify stakeholders, techniques, and processes to manage, track, and trace requirements.
• Refine and clarify business needs, define solution scope, and develop the business case.
• Explore, identify, and document business needs.
• Assess the current state, analyse stakeholder requirements, and elaborate them to a level of detail that accurately defines the business need within the specified scope.
• Evaluate alternatives to identify the best-fit solution, identify gaps, and determine workarounds or changes. Assess deployed solutions or revamped processes against the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and the project team remain aligned on solution scope, and communicate and manage stakeholder expectations.
• Prepare end-user documentation, including training manuals, user manuals, test documentation, and business process flows, for the operation or maintenance of technical systems or the implementation of new standard operating procedures.
• Review solution performance metrics post-deployment and provide recommendations to continually optimise business processes.
• Assist with the documentation of technical design, specifications, and solutions.
• Maintain document repositories used by the product team and assist with product documentation as needed.

What we are looking for

• Hands-on experience across full project development life cycles, with demonstrable involvement in testing phases.
• Proven track record in business analysis, with strong experience in UAT coordination, test planning, and defect management.
• Experience developing test plans, test cases, and test scripts from business and functional requirements.
• Ability to model business requirements using business process modelling tools.
• Ability to perform qualitative, quantitative, and root-cause analysis, including analysis of defects and testing outcomes.
• Ability to facilitate UAT sessions and workshops to elicit, manage, and prioritise key business needs.
• Ability to take a broad, strategic perspective while also drilling down to understand business needs and challenges in detail.

Preferred Qualifications

• Business Analysis certification such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®), or an equivalent certification.
• A relevant software testing certification will be an added advantage.
• Knowledge in one or more of the following areas: Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, or Knowledge Management.
• Knowledge of Singapore Government procurement and governance processes.
• Knowledge of design thinking and workshop facilitation.