Business Analyst

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. 

▶️Join Infosys and be part of a culture that's not just promised—it's certified. #TopEmployer2026 #ThriveAtInfosys

Position Description:

Business Analyst with experience in Banking and Payments to support payment transformation and modernization initiatives. The candidate will work closely with business stakeholders, product owners, development teams, and QA teams to analyze requirements, document solutions, and support project delivery across payment platforms

The ideal candidate should possess a basic understanding of payment systems, message formats, banking operations, and software delivery lifecycle

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to contact your recruiter to learn more about how this works in practice.

Essential Responsibilities:

As a Business Analyst within payments domain, you will be responsible to: 

• Elicit, analyze, document, and validate business requirements.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), User Stories, and process flows.
• Conduct stakeholder interviews, workshops, and requirement walkthroughs.
• Support impact assessments for new payment products, regulatory changes, and system enhancements.
• Translate business requirements into functional specifications for development and testing teams.
• Understand payment processing workflows across: ACH / NACHA, Real-Time Payments (RTP), RTGS, SWIFT Payments, Cross-border Payments etc.
• Analyze payment lifecycle including initiation, validation, routing, settlement, reconciliation, and exception handling.
• Analyze payment failures, rejections, and operational issues
• Create business process maps, use cases, wireframes, and workflow diagrams and manage them
• Assist QA teams in test scenario and test case preparation.
• Validate business functionality during SIT and UAT phases and assist for rollout in production and post implementation support
• Collaborate with business users, operations teams, compliance teams, and technology teams
• Provide status updates and support project governance activities

Minimum Qualifications:

• Master/ Bachelor's degree in Business, Finance, Computer Science, Engineering, or related discipline.
• Payments or banking certification is a plus.
• ISO 20022 knowledge is desirable.
• Exposure to Agile/Scrum delivery methodology
• Able to communicate in English.

Desired Qualifications:

• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Attention to detail.
• Ability to manage multiple priorities.
• Stakeholder management skills.
• Team collaboration and willingness to learn.
• Exposure working with Jira, Confluence, Microsoft Excel, Visio / Lucidchart, SQL (basic querying skills), PowerPoint.

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (SNG)

• Paid leave entitlements
• Health and Life Enrichment (HALE) program covering various well-being offerings
• Life insurance cover
• Optional health insurance cover
• Employer Assistance Program (EAP)
• Rewards and Recognition

Our recruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [Confidential Information] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.