Role Description:
The Business Analyst is responsible for analyzing business processes, identifying areas for improvement, and developing solutions that help organizations achieve their strategic objectives. This role involves working closely with stakeholders to gather requirements, define business needs, and translate those requirements into actionable plans. The Business Analyst ensures that the business solutions are aligned with the organization's goals, enhancing efficiency and driving value.
Key responsibilities include conducting needs assessments, analyzing data, creating business cases, and assisting in the design and implementation of solutions. The Business Analyst will also be involved in process mapping, stakeholder communication, documenting requirements, and supporting project management efforts. This role is ideal for individuals interested in understanding both the technical and operational aspects of a business and who want to play a key role in driving business transformation.
Qualifications:
- Business Process Analysis: Strong skills in analyzing business processes and identifying areas for optimization. Experience in documenting processes, workflows, and requirements, and developing strategies for process improvement.
- Requirements Gathering: Proficiency in gathering, documenting, and validating business and technical requirements. Ability to work with stakeholders to ensure the accurate capture of business needs and translate them into clear, actionable requirements.
- Data Analysis & Reporting: Ability to analyze data to identify trends, insights, and opportunities for improvement. Proficiency in using Excel, SQL, or other data analysis tools to manipulate and interpret large datasets.
- Problem-Solving & Critical Thinking: Strong problem-solving skills to analyze complex business issues, identify root causes, and develop solutions that are aligned with business goals. Ability to think critically and suggest actionable strategies.
- Communication Skills: Excellent verbal and written communication skills. Ability to communicate complex concepts clearly and effectively to both technical and non-technical stakeholders. Skilled in preparing business cases, reports, and presentations.
- Stakeholder Management: Experience working with various stakeholders across the organization, including management, technical teams, and end-users. Ability to facilitate discussions and workshops to gather insights and align on business goals.
- Technical Proficiency: Familiarity with business analysis tools such as Microsoft Visio, JIRA, and Confluence. Basic understanding of software development and systems integration. Knowledge of Agile methodologies and tools is a plus.
- Change Management: Understanding of change management processes and the ability to support organizational change initiatives. Ability to help teams and stakeholders adapt to new systems, processes, or methodologies.
- Project Management Support: Ability to support project managers in the execution of business projects. Familiarity with project management methodologies (e.g., Agile, Waterfall) and experience assisting in the planning, tracking, and execution of projects.
- Attention to Detail: Strong attention to detail when documenting business requirements, processes, and analyzing data to ensure accuracy and completeness.
- Collaboration & Teamwork: Strong interpersonal skills with the ability to work collaboratively with cross-functional teams, including IT, operations, and business leaders. Ability to act as a liaison between technical and business teams.
- Education: A degree in Business Administration, Economics, Computer Science, Information Systems, or a related field. Certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are a plus.
- Experience: Previous experience as a business analyst, in consulting, or in a role where business analysis skills were utilized. Internship experience or exposure to business analysis projects is highly beneficial.
