Role Description
The Business Analyst acts as a bridge between business stakeholders and technical teams, ensuring that organizational needs are clearly understood and translated into effective solutions. This role involves analyzing business processes, identifying opportunities for improvement, and supporting the implementation of systems and strategies that drive efficiency and value. The Business Analyst works across departments to gather requirements, evaluate processes, and provide actionable insights. Success in this role requires strong analytical skills, problem-solving abilities, and effective communication to convey complex information clearly to both technical and non-technical stakeholders.
Key Responsibilities
- Gather, analyze, and document business requirements from stakeholders.
- Evaluate current business processes and identify opportunities for optimization or automation.
- Develop functional specifications, process flows, and use cases for technical teams.
- Conduct data analysis to provide insights supporting strategic and operational decisions.
- Assist in testing and validating new systems, processes, or solutions to ensure they meet requirements.
- Prepare reports, presentations, and documentation for management and stakeholders.
- Act as a liaison between business units and IT teams to facilitate project delivery.
- Monitor project progress, track deliverables, and ensure timely completion of tasks.
- Participate in workshops, meetings, and brainstorming sessions to support solution design.
- Support change management initiatives by facilitating communication and training as needed.
- Identify risks, issues, and dependencies, providing recommendations for mitigation.
- Contribute to continuous improvement initiatives within business and operational processes.
Qualifications
- Bachelor's or Master's degree in Business Administration, Information Technology, Economics, or related field.
- 15 years of experience as a Business Analyst, Project Coordinator, or similar role.
- Strong analytical, problem-solving, and critical thinking skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and business analysis tools such as JIRA, Confluence, or Visio.
- Experience with data analysis tools (SQL, Tableau, Power BI) is a plus.
- Excellent written and verbal communication skills, with the ability to present complex information clearly.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Ability to work independently and collaboratively within cross-functional teams.
- Detail-oriented with strong attention to accuracy in documentation and reporting.
- Adaptable, proactive, and committed to continuous learning and professional development.
