Business Analyst (General Insurance)

Responsibilities

• Gather, analyze, and document business, functional, and data requirements from business users.

• Conduct workshops and collaborate with Claims, Underwriting, Finance, Operations, and IT teams to understand business needs.

• Translate business requirements into functional specifications and reporting requirements.

• Support User Acceptance Testing (UAT), defect tracking, and post-implementation reviews.

• Assist the Project Manager/IT Lead in managing project scope, timelines, risks, and deliverables.

• Coordinate with vendors and internal IT teams to ensure successful project execution.

• Support change requests while ensuring alignment with business objectives.

• Provide support for General Insurance systems, including claims (Motor & Non-Motor) and policy administration.

• Perform system enhancements, operational support, and data reconciliation for Merimen and TMOnline.

• Extract, validate, and analyze data using SQL and Oracle Database.

• Develop operational, management, and printable reports using reporting tools and VBA/VB automation.

• Support ad-hoc reporting, audit requests, and ensure data accuracy across multiple systems.

Requirements

• Minimum 5 years of experience as a Business Analyst in the General Insurance domain.

• Strong knowledge of General Insurance processes, including claims and policy administration.

• Hands-on experience with Merimen and TMOnline.

• Proficiency in SQL for data extraction, validation, joins, and analysis.

• Experience working with Oracle Database.

• Knowledge of VB/VBA for report automation and report handling.

• Experience in data analysis, reporting, and report generation.

• Understanding of asset, master, and transaction data.

• Experience supporting UAT, defect management, and business requirement documentation.

• Experience working with vendors and outsourced teams is an added advantage.

• Strong analytical, problem-solving, communication, and stakeholder management skills.

• Detail-oriented with excellent documentation skills and the ability to work in regulated, audit-sensitive environments.