Business Analyst General Insurance Systems

The Business Analyst will support General Insurance initiatives by managing projects, capturing business and data requirements from end users, and producing operational and management reports. The role requires strong insurance domain knowledge and hands‑on technical capability across claims and policy systems.

Key Responsibilities

Business Analysis & Stakeholder Engagement

Gather and document business, functional, and data requirements from end users

Facilitate workshops and discussions with Claims, Underwriting, Finance, Operations, and IT

Translate business needs into clear specifications and reporting requirements

Support UAT, defect management, and post‑implementation reviews

Project Support

Assist Project Manager / IT Lead in tracking scope, timeline, risks, and deliverables

Coordinate with vendors and internal IT teams

Support change requests and ensure alignment with business objectives

Insurance Systems & Domain Support

Support General Insurance systems, including claims (Motor & Non‑Motor) and policy administration

Hands‑on experience with:

Merimen

TMOnline

Assist in system enhancements, operational support, and data reconciliation

Data, Reporting & Analysis

Extract, validate, and analyze data from multiple systems

Design and produce operational, management, and printable reports

Support ad‑hoc reporting and audit requests

Ensure accuracy and consistency of data across platforms

Technical Skills (Required)

SQL - data extraction, joins, validation

Oracle Database - querying and data analysis

VB / VBA - automation, report handling

Experience in report generation and printing

Understanding of asset, master, and transaction data

Domain Experience

Strong experience in General Insurance

Practical exposure to Merimen and TMOnline

Good understanding of claims workflows and insurance operations

Experience & Qualifications

Minimum 5 years experience as a Business Analyst (insurance environment)

Proven experience in data‑driven analysis and reporting

Experience working with vendors and outsourced teams is an advantage

Key Attributes

Strong analytical and problem‑solving skills

Able to engage effectively with business users and technical teams

Detail‑oriented with strong documentation discipline

Comfortable working in regulated and audit‑sensitive environments