About Filtrona
Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 9 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a centre of excellence focused on sustainability. The company has over 2000 employees serving customers across 120 countries.
Our purpose is to support partners to transform and benefit from business growth we succeed when they succeed. Our mission is to be a responsible, customer-focused innovation leader creating excellence in sustainable solutions for today and tomorrow.
For more information, please visit Key Responsibilities:
1. Salesforce Analysis & Support
- Act as the liaison between business teams (Sales, Customer Service, Marketing, Technical) and IT for all Salesforce-related enhancements.
- Gather requirements, develop user stories, map business processes, and maintain documentation.
- Assist in integration between Salesforce and internal systems (SAP, NPI, MES,etc)
- Conduct UAT planning, testing, training, and adoption support.
- Monitor data quality and work with business owners to maintain CRM hygiene.
2. NPI (New Product Introduction) Process Digitalization
- Support end-to-end visibility and data flow in NPI processes:
- Define KPIs and reporting requirements for NPI dashboards.
- Coordinate between R&D, engineering, quality, regulatory, supply chain, andcommercial teams.
3. Support creation and enhancement of low-code applications, including:
- Low Code-based workflow digitization
Responsibilities include:
- Requirements gathering and design documentation
- Testing, debugging, and enhancements
- Data integration mapping
- Coordinating with developers or external vendors
- Training and rollouts
4. Reporting, Dashboards & Data Enablement
- Support creation of Power BI dashboards for Sales, NPI and Management reporting.
- Maintain data dictionaries, ensure KPI definitions are standardized.
- Perform basic SQL or dataset validation as needed.
- Identify data quality issues and coordinate improvements.
- Work with Salesforce reporting and analytics capabilities for pipeline,opportunity, and customer insights.
5. Light AI/Automation Support simple AI-driven improvements such as:
- Salesforce Einstein insights (opportunity scoring, recommended actions)
- Document classification and OCR for NPI intake forms
- Predictive indicators for NPI delays or customer escalations
- Knowledge of Pythons and ChatGPT API integration
- Coordinate feasibility analysis, testing, adoption, and usage tracking.
Key Requirements:
- Bachelor's degree in Business, Information Systems, Engineering, or related field.
- 1-4 years of experience as a Business Analyst, Systems Analyst, or CRM/ProcessAnalyst.
- Experience supporting Salesforce (Sales Cloud or Service Cloud) includingconfiguration, workflows, reports, and data structure.
- Hands-on exposure to low-code platforms (PowerApps, Power Automate, OutSystems,or equivalent).
- Strong business process mapping skills (BPMN, flow charts, AS-IS/TO-BE).
- Experience with NPI or product lifecycle workflows in a manufacturing context(advantageous).
- Ability to create/maintain dashboards using Power BI or Salesforce Reports.
- Understanding of data integration basics (APIs, data objects, common reference fields).
- Strong communication, stakeholder management, and documentation skills.
- Analytical mindset with attention to detail and problem-solving capability.
- Familiarity with AI/automation concepts is a bonus (not mandatory).
- Comfortable coordinating multiple small-to-medium initiatives across business units
