Business Analyst

Role purpose

Platform-focused Business Analyst supporting the EUC workstream — requirements, use-case coverage, persona definition, endpoint inventory and application candidacy.

Key responsibilities

• Run requirements workshops with Customer EUC owners; capture, document and prioritise.
• Maintain the application candidacy audit and persona / use-case matrix.
• Build and maintain the endpoint inventory; coordinate the BoM and physical endpoint standards.
• Support pilot user selection, UAT design and acceptance criteria.

Required experience and qualifications

• 5+ years as a Business Analyst on EUC, M365 or end-user computing programmes.
• Strong workshop facilitation and documentation skills.
• Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints.
• Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
• Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
• Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
• Comfortable working in a hybrid client/partner team with clear ownership boundaries.

Technical skills

• VDI: Omnissa Horizon (Blast Protocol, App Volumes) as default end-user platform.
• Enterprise Browser: Island.io.
• Endpoint management: Microsoft Intune (compliance policies, configuration settings, managed apps).
• Identity: Microsoft EntraID, Active Directory, Identity Federation, Conditional Access for M365.
• Apple stack: Apple Business Manager, Managed Apple ID, Automated Device Enrolment (ADE) into Intune, iPad (COD), iPhone (BYO).
• Thin-client strategy: Igel OS on repurposed HP hardware, dedicated thin-client standards.
• Cloud: Microsoft Azure as the control plane.

Desirable

• Banking or finance experience.
• Experience in role, delivering complex, global End User transformation in a regulated industry.