Role purpose
Platform-focused Business Analyst supporting the EUC workstream — requirements, use-case coverage, persona definition, endpoint inventory and application candidacy.
Key responsibilities
- Run requirements workshops with Customer EUC owners; capture, document and prioritise.
- Maintain the application candidacy audit and persona / use-case matrix.
- Build and maintain the endpoint inventory; coordinate the BoM and physical endpoint standards.
- Support pilot user selection, UAT design and acceptance criteria.
Required experience and qualifications
- 5+ years as a Business Analyst on EUC, M365 or end-user computing programmes.
- Strong workshop facilitation and documentation skills.
- Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change control, audit and compliance constraints.
- Experience working in a large, geographically distributed global organisation, comfortable operating across multiple time zones and cultural contexts.
- Experience working within a globally distributed team, collaborating effectively across multiple time zones and cultural contexts.
- Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audiences.
- Comfortable working in a hybrid client/partner team with clear ownership boundaries.
Technical skills
- VDI: Omnissa Horizon (Blast Protocol, App Volumes) as default end-user platform.
- Enterprise Browser: Island.io.
- Endpoint management: Microsoft Intune (compliance policies, configuration settings, managed apps).
- Identity: Microsoft EntraID, Active Directory, Identity Federation, Conditional Access for M365.
- Apple stack: Apple Business Manager, Managed Apple ID, Automated Device Enrolment (ADE) into Intune, iPad (COD), iPhone (BYO).
- Thin-client strategy: Igel OS on repurposed HP hardware, dedicated thin-client standards.
- Cloud: Microsoft Azure as the control plane.
Desirable
- Banking or finance experience.
- Experience in role, delivering complex, global End User transformation in a regulated industry.
