We are seeking an experienced Business Analyst to support Client Lifecycle Management (CLM) initiatives within the AML and KYC domain. The successful candidate will play a key role in analyzing, designing, and implementing solutions that streamline client onboarding, due diligence, and maintenance processes while ensuring compliance with local and global regulatory standards.
Responsibilities:
- Partner with stakeholders across Compliance, Operations, and Technology to gather, analyze, and document business requirements for CLM and AML/KYC processes.
- Translate regulatory obligations and policy requirements into functional and technical specifications.
- Map and document end-to-end client lifecycle processes onboarding, KYC refresh, maintenance, and offboarding identifying process gaps and improvement opportunities.
- Support the design and configuration of CLM tools and integrations with related systems (CRM, document management, workflow, and screening platforms).
- Develop detailed documentation including Business Requirement Documents (BRDs), Functional Specifications, process maps, and user stories.
- Collaborate with Technology teams and vendors to ensure accurate implementation of business requirements.
- Contribute to UAT activities define test scenarios, perform testing, log defects, and validate system outputs.
- Support the change management process, ensuring smooth adoption of new workflows, data models, and tools.
- Monitor post-implementation performance, gather feedback, and drive continuous improvement initiatives.
Skillsets preferred
- Relevant BA / PM / Consulting experience within banking or financial services, with hands-on involvement in Client Lifecycle Management (CLM), AML, or KYC projects.
- Strong understanding of client onboarding, due diligence, KYC refresh, and client offboarding workflows.
- Experience working with CLM or onboarding platforms (e.g., Fenergo, Pega, Salesforce, or in-house CLM systems).
- Familiarity with regulatory frameworks and data/documentation requirements for AML/KYC compliance.
- Strong analytical and documentation skills, with the ability to translate business requirements into technical specifications.
- Excellent stakeholder management and communication skills across global, cross-functional teams.
- Experience working in Agile or hybrid delivery environments.
This is a contract role based in Singapore.
