Branch Manager

Branch Manager (Full-Time)

Location: Westgate Mall, Jurong East MRT

(Direct link to MRT)

Salary & Benefits

Basic Salary: SGD 5,000

Total Monthly Earnings: Can reach SGD 8,000 to SGD 10,000 based on individual performance, team results and outlet sales

Performance-based incentives

Career growth opportunities within the company

Key Responsibilities

1. Outlet Operations & Team Management

Oversee the daily operations of the Westgate outlet to ensure smooth and efficient workflow

Lead, supervise and motivate the front desk and service team to achieve operational and sales targets

Manage staff scheduling, attendance, discipline and daily work performance

Ensure service standards, staff grooming and outlet presentation are maintained at all times

2. Sales & Business Performance

Drive outlet sales performance through team leadership, service quality and customer retention

Monitor daily, weekly and monthly sales targets and take follow-up action where needed

Support team members in promoting suitable services, packages and retail products to customers

Work closely with management to improve productivity, conversion rate and overall outlet performance

3. Customer Service & Client Relationship

Handle customer feedback and resolve service issues professionally and promptly

Ensure customers enjoy a positive and consistent experience from enquiry to treatment completion

Maintain strong customer relationships and encourage repeat visits and package renewals

Support VIP customer handling and key service recovery when needed

4. Administration & System Control

Prepare and review daily reports, sales summaries and staff performance updates

Ensure proper use of salon systems such as BeauteSoft for appointments, billing and customer records

Monitor package usage, customer data accuracy, stock coordination and basic outlet administration

Ensure compliance with company procedures and operational standards

Requirements

Minimum 3 years of experience in the beauty, wellness or retail industry, with at least 1 year in a supervisory or managerial role

Strong leadership, communication and team management skills

Sales-driven, responsible and able to manage outlet targets independently

Familiar with salon operations, customer service handling and staff coordination

Experience in BeauteSoft will be an advantage

Willing to work retail hours, including weekends and public holidays

Mature, organised and able to work under pressure in a fast-paced environment

How to Apply

Please WhatsApp your resume to +65 9858 0286 or apply directly through JobsBank.

Only shortlisted candidates will be notified.

Westgate MallJurong East MRT

SGD 5,000

SGD 8,000 SGD 10,000

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Westgate

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VIP

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BeauteSoft

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WhatsApp +65 9858 0286 JobsBank