Boutique Supervisor - TAG Heuer
Job Responsibilities
Reporting directly to the Boutique Manager, you will be responsible for achieving and exceeding sales targets as assigned, cultivating and maintaining a loyal customer base and assisting the Boutique Manager with daily boutique operations.
Other Responsibilities Include:
- Inventory management and maintaining good housekeeping condition in the boutique including visual merchandising.
- Providing excellent customer service by sharing product knowledge with customers and following up closely with customers on after sales service matters.
- Taking ownership on the monitoring of after sales service and support in-store marketing events.
- Act as a brand ambassador and uphold the brand image for TAG Heuer.
- Manage the integration of new joiners and assist the Boutique Manager in delegating responsibilities.
- Manage and lead the team by ensuring adherence to service standards
- Support and guide teammates in achieving their goals and developing their skills.
- Respect, support and work efficiently with everyone to create a dynamic team.
- Perform daily CRM activities such as collecting prospective client contact details, recruiting new clients and retaining existing clients.
- Support Boutique Manager on store administration, e.g. billing, daily reconciliation report, management reports, cash management, etc.
- Attend to customer complaints when necessary.
Profile
You should have at least 5-6 years of experience in luxury retail operations with a successful track record, preferably from luxury watch industry. Fluency in English (both written and spoken) with strong interpersonal skills will be required to succeed in this role. You must also be sales oriented and result oriented, a good team player as well as display good customer service.
