BMC Helix Discovery AMS Consultant

Role Overview

The BMC Helix Discovery AMS Consultant provides post-implementation operational, administrative, and continuous-improvement services for BMC Helix Discovery environments. The consultant manages incidents, problems, changes, releases, upgrades, integrations, data quality, service modeling, and secure discovery operations across hybrid and multi-cloud estates. The role requires strong customer-facing ownership and the ability to work across BMC, partner, infrastructure, network, security, cloud, CMDB, and application teams.

Key Responsibilities

. Provide L2/L3 operational support for BMC Helix Discovery in line with agreed SLAs, availability targets, security controls, and support procedures.

. Administer BMC Helix Discovery SaaS and/or on-premises environments, including clusters, users, roles, schedules, scopes, credentials, proxies, integrations, and platform configuration.

. Monitor discovery health, scan coverage, queue performance, datastore/platform capacity, pattern execution, reconciliation, synchronization, and overall data quality.

. Plan, install, register, configure, upgrade, troubleshoot, and decommission BMC Discovery Outposts across segmented networks, data centers, and public-cloud environments.

. Manage Outpost connectivity, HTTPS communication, service registration, auto-update status, IP ranges, excluded ranges, overlapping-address scopes, credential vaults, certificates, proxy settings, ports, logs, and Outpost-to-instance routing.

. Design and optimize scheduled and snapshot discovery runs, scan windows, pool allocation, range partitioning, credential selection, and performance to minimize business and network impact.

. Troubleshoot discovery access and connectivity across Windows, Linux/UNIX, network devices, virtualization platforms, storage, databases, middleware, containers, and cloud services using supported access methods and logs.

. Maintain and improve credential governance, including least-privilege access, secret rotation, credential testing, vault hygiene, and coordination with enterprise password-vault or PAM teams.

. Develop, test, version, deploy, and troubleshoot Technology Knowledge Update (TKU) content, Technology Knowledge Patterns (TPL), custom patterns, taxonomy extensions, and discovery extensions.

. Perform application and service modeling using collaborative application mapping, rules, manual models, and service blueprints maintain accurate relationships and service context for downstream AIOps and impact analysis.

. Manage BMC Helix CMDB synchronization, mappings, filters, dataset/reconciliation dependencies, synchronization status, failures, and CI/relationship data quality.

. Integrate Discovery with BMC Helix ITSM/CMDB, BMC Helix AIOps, BMC Helix Operations Management, BMC Helix Dashboards, REST APIs, export APIs, and approved third-party platforms.

. Plan and execute patches, platform upgrades, TKU updates, feature adoption, regression validation, rollback readiness, and post-change verification.

. Create operational dashboards, queries, reports, coverage metrics, exception reports, and service-review insights covering discovered estate, data quality, scan success, aging, and synchronization health.

. Drive problem management and continuous service improvement by identifying recurring coverage gaps, access failures, performance bottlenecks, obsolete patterns, duplicate data, and automation opportunities.

. Prepare and maintain runbooks, SOPs, architecture/configuration records, knowledge articles, support handover documents, risk logs, and audit evidence.

. Lead technical discussions with customers and internal stakeholders, provide clear RCA and recovery plans, transfer knowledge, and support service reviews and improvement roadmaps.

. Participate in shift, weekend, and on-call support when required.

Required Technical Skills and Experience

. 7-10 years of relevant experience, including strong hands-on administration and support experience with BMC Helix Discovery / BMC Discovery (ADDM).

. Hands-on experience with enterprise-scale Discovery operations in complex, distributed, clustered, SaaS, hybrid, or multi-cloud environments.

. Strong Outpost administration skills covering installation, registration, configuration, upgrades, auto-update, connectivity, routing, credentials, logs, scopes, IP ranges, and troubleshooting.

. Advanced knowledge of discovery architecture, DDD, reasoning, taxonomy, node kinds, relationships, aging, modelser maintenance, consolidation, and data-quality concepts.

. Strong TPL and pattern-development skills, including pattern debugging, custom signatures, version control, testing, and safe deployment practices.

. Experience with TKU planning, deployment, validation, compatibility assessment, and remediation of pattern-related issues.

. Strong application/service modeling experience, including service blueprints, dynamic models, collaborative application mapping, and service-context validation.

. Experience in BMC Helix CMDB synchronization, class/attribute mappings, filters, reconciliation dependencies, and CI/relationship troubleshooting.

. Working knowledge of Windows and Linux/UNIX administration, networking, DNS, routing, firewalls, proxies, TLS/certificates, SNMP, SSH, WMI/WinRM, JDBC, REST APIs, and databases.

. Working knowledge of virtualization, containers, Kubernetes, storage, middleware, and cloud platforms such as AWS, Microsoft Azure, or Google Cloud.

. Scripting or automation experience using TPL plus one or more of Python, PowerShell, shell scripting, SQL, or REST-based automation.

. Experience working in Application Managed Services and/or consulting environments, including ITIL-aligned incident, problem, change, release, and knowledge management.

. Strong analytical, troubleshooting, documentation, customer communication, and independent decision-making skills.

. Bachelor's degree in Engineering, Computer Science, Information Technology, or an equivalent discipline.

Preferred Technical Competencies

. BMC Helix Discovery certification or current product training.

. Experience with BMC Helix AIOps and using Discovery service models as operational context.

. Experience with enterprise PAM/secret platforms, certificate lifecycle management, and security hardening.

. Experience with Discovery REST APIs, query language, data exports, dashboards, and operational automation.

. Understanding of CI/CD or source-control practices for custom patterns, scripts, configuration, and runbook automation.

. Exposure to IT asset management, software asset management, cloud asset governance, vulnerability management, or audit/compliance use cases.

. Experience supporting regulated, high-scale, or geographically distributed customer environments.