Bilingual Technical Interpreter (Japanese / English)

Why WWT

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

WWT was founded in 1990 in St. Louis, Missouri. We employ over 10,000 individuals and closed nearly $20 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE 100 Best Places to Work For list for the 13th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team Come join WWT today!

Job Summary

The Bilingual Technical Interpreter (Japanese / English) provides real-time language interpretation and communication support during technical operations, engineering discussions, and high-priority incident response activities. This role bridges communication between internal engineering teams and customer or partner engineers to ensure technical clarity, accuracy, and alignment during time-sensitive situations. The ideal candidate brings strong Japanese/English fluency along with a practical background in IT systems, infrastructure, or technical operations. This position includes participation in a 24/7 on-call rotation to support critical incidents.

Responsibilities

• Deliver real-time Japanese English interpretation during live technical discussions with internal and external engineering teams.
• Accurately interpret technical terminology, troubleshooting steps, and engineering intent.
• Support Priority 1 (P1) incident bridges and technical escalations as needed.
• Ask clarifying questions to ensure precise understanding across stakeholders.
• Translate brief written technical communications, updates, or summaries.
• Maintain working knowledge of relevant systems, platforms, workflows, and incident management processes.
• Protect confidentiality and uphold professional communication standards at all times.
• Collaborate with engineering and operations teams to refine communication workflows.
• Participate in Presales, Practice, or Transition engagements when applicable.

Required Qualifications

• Professional fluency in Japanese and English (verbal and written).
• 7+ years experience
• Experience working in a technical environment such as Technical Support, Infrastructure, Networking, Systems Administration, or Engineering Escalation.
• Ability to interpret complex technical concepts in real time.
• High attention to detail, with strong listening and contextual reasoning skills.
• Comfortable working in fast-paced or high-pressure environments.
• Willingness to participate in a 24/7 on-call rotation.
• JLPT N2 or higher (or equivalent Japanese proficiency).

Preferred Qualifications

• JLPT N1 certification.
• Prior experience providing live interpretation in technical or operational settings.
• Familiarity with ITSM tools and structured incident management.
• Experience supporting global or multinational engineering teams.
• Exposure to enterprise infrastructure, cloud platforms, or OEM technologies.
• Additional language skills are a plus.

Working Conditions

• Fully remote role.
• Participation in a 24/7 on-call rotation for high-priority incidents.
• On-call incidents are infrequent but business-critical.
• Some meetings may occur outside standard business hours, including alignment with Japanese business hours.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!