Big Data Support Engineer

Required Skills & Qualifications

• Up to 4 years of IT experience.
• Strong analytical and problem-solving skills, with hands-on experience in a Production Support environment.
• Good knowledge of SQL and Unix Shell Scripting.
• Experience in Incident Management, Problem Management, and Service Outage Management would be an added advantage.
• Excellent communication and articulation skills.
• Familiarity with Teradata or Hadoop.
• Knowledge of any job scheduling tool (e.g., Control-M, Autosys, or similar tools).

Roles & Responsibilities

• Troubleshoot batch failures and production issues, identify root causes, and take necessary actions to minimize SLA impacts.
• Perform Root Cause Analysis (RCA) on internal and external data, processes, and applications to address business requirements and identify improvement opportunities.
• Provide operational support and ensure application Service Level Indicators (SLIs) are met.
• Proactively identify opportunities for preventive maintenance to minimize recurring incidents and improve system stability.
• Respond promptly to queries and requests raised by various business units.
• Provide timely updates to business stakeholders regarding incident status, progress, issues, and resolutions.
• Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises.