Beverage Manager

Job Summary

Manages all beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and associates to successfully execute all beverage operations. Strives to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.

. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

. Ensures staff understands local liquor laws.

. Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service associates.

. Implements new concepts and promotions for the restaurant outlets and bar/Lounge.

. Benchmarks the competition and is aware of competitive promotions and strategies.

. Ensures all associates understand and comply with loss prevention policies to prevent accidents and control costs.

. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

. Observes service behaviors of associates and provides feedback to individuals and or managers.

. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

. Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility.

. Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

. Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

. Uses all available on the job training tools for associates.

. Administers the performance appraisal process for direct report managers.

. Develops business goals and creates appropriate development plans based on their individual strengths, development needs, career aspirations and abilities.

. Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.

. Solicits associate feedback, utilizes an open door policy and reviews associate satisfaction results to identify and address associate problems or concerns.

. Ensures associates are treated fairly and equitably.

. Brings issues to the attention of Human Resources as necessary.

. Ensures hotel policies are administered fairly and consistently.

. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

. Ensures self and direct report managers attend appropriate core training classes.

. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.

. Participates in the development of department's capital expenditure goals and manages projects as needed.