BELLMAN

Guest Arrival Services

. Welcome guests in a professional and friendly manner.

. Assist guests with luggage during arrival and departure.

. Escort guests to assigned rooms when required.

. Introduce room features, hotel facilities and services to guests.

. Assist guests with transportation arrangements and taxi bookings.

Guest Departure Services

. Assist guests with luggage collection and transportation upon check-out.

. Coordinate with Front Office to ensure smooth departures.

. Assist guests with vehicle arrangements and luggage loading.

Guest Assistance

. Deliver guest messages, parcels, letters and amenities.

. Respond promptly to guest requests and enquiries.

. Provide directions and information regarding hotel facilities and local attractions.

Lobby Operations

. Maintain cleanliness and tidiness of the lobby entrance area.

. Assist with crowd control and traffic flow at the hotel driveway.

. Monitor guest arrival and departure activities.

Safety & Security

. Report suspicious activities, security concerns, accidents or incidents immediately.

. Safeguard guest belongings entrusted to the hotel.

. Follow hotel emergency and evacuation procedures.

Administrative Duties

. Maintain proper records of luggage storage and guest item deliveries.

. Assist with newspaper distribution where required.

. Attend departmental briefings and training sessions.

Other Duties

. Perform other duties assigned by the Front Office Manager or Management.