Bell Services Ambassador

As a Bell Services Ambassador, you will play a key role in creating a positive and memorable guest experience by delivering exceptional guest service. You are responsible to assist guest with luggage handling, escorting guests to and from their rooms, and providing helpful information about hotel amenities and local attractions.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Greeting and assisting guests at the hotel driveway and lobby
• Assisting guests with loading and unloading luggage from vehicles
• Sending guest luggage to their hotel room
• Storing and retrieving guest luggage safely and efficiently
• Maintaining cleanliness and organization of the bell desk and luggage storage areas
• Assisting guest with transportation services (taxi/shuttle/ car transportation)
• Working together with other departments to welcome VIP guests
• Guiding guests through the steps to complete their hotel check in and out via self-check in kiosks and refer the guest to the reception desk when needed
• Providing basic information about hotel facilities, local attractions and directions within the airport terminals
• Responding promptly and professionally to guest requests and inquiries
• Follow all hotel safety, security, and guest privacy procedures

What we need from you

• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break) over weekends and public holidays
• Be proactive towards guests and their request
• Minimum O Levels or equivalent
• At least 1 year of related work experience (Candidates without experience are welcome to apply)
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.