Job Description

Job Summary

Responsible for overseeing the daily operations of the beauty centre, managing and supervising staff, ensuring excellent customer service, handling appointments and customer enquiries, monitoring sales performance, and maintaining high standards of cleanliness, service quality, and overall customer satisfaction.

Responsibilities

Manage and supervise staff to ensure smooth daily operations of the beauty centre
Coordinate and handle customer appointments and enquiries to optimize client experience
Monitor sales performance and analyze trends to support business growth
Maintain high standards of cleanliness and service quality to enhance customer satisfaction
Implement processes that ensure consistent delivery of excellent customer service