Beauty and Wellness Manager at Luxury High-end Aesthetic Beauty TCM Spa

Beauty and Wellness Manager at Luxury High-end Aesthetic Beauty TCM Spa

De Beaute is looking for a dynamic, results‑driven Branch Sales Manager to lead our team and drive sales performance at our Beauty and TCM Wellness Spa. This role requires a polished, service‑oriented leader who can balance commercial performance with world‑class guest experiences. The ideal candidate embodies professionalism, discretion, and a deep understanding of high‑end wellness services.

Key Responsibilities

- Guest Experience and Service Excellence, and manage branch operations to ensure smooth day‑to‑day performance

- Curate an atmosphere of tranquillity, elegance, and personalised hospitality throughout the spa.

- Deliver impeccable service standards by engaging with guests, anticipating needs, and ensuring every visit feels bespoke.

- Cultivate strong relationships with VIP and long‑standing clients, providing tailored recommendations and seamless service coordination.

- Supervise, coach, and motivate the sales and frontline team

- Ensure high‑quality customer service and client satisfaction

- Monitor staff performance and provide regular training to improve service and sales techniques

- Oversee appointment scheduling, inventory, and branch administration

- Promote De Beaute services, programs, and promotions

- Maintain branch cleanliness, professionalism, and brand standards

Qualifications

- Experience as a branch manager, sales manager, or team leader in beauty, slimming, wellness, spa, or related industry

- Strong sales background with a proven record of meeting targets

- Excellent communication and leadership skills

- Customer‑oriented, confident, and well‑presented

- Ability to motivate a team and handle client concerns professionally

- Monitor daily, weekly, and monthly performance metrics to ensure the spa meets or exceeds revenue goals.

Team Leadership and Talent Development

- Inspire, mentor, and guide a team of spa therapists, receptionists, and specialists to deliver five‑star service consistently.

- Conduct training programs focused on service etiquette, treatment excellence, and luxury guest communication.

- Manage staffing levels, schedules, and performance evaluations in alignment with hotel standards.

- Promote a harmonious, respectful, and collaborative work environment.

Interested candidate please contact / WhatsApp to 8133 3030. Only selected candidates will be contacted for an interview.

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