Processing and monitoring customer beauty journey , to ensure all consultation and treatment is on track according to timeline.
Work closely with the sales team to support their operation.
You will be managing customer service officer in attending to customers inquiries by providing timely service and administrative support, ensuring the customer experience is not compromised
Manage customer inquiries and expectations such as complaints, custom treatments that come through beauty consultation .
Refer customer after consultation to the sales team for upselling or cross-selling products and services is a bonus.
Well Verse in Communication and Time Management Skill
Have fundamentals of manicure, pedicure, skincare, facial knowledge
