Job Description
OVERVIEW OF ROLE
The Barista is responsible for delivering high-quality coffee, beverages and café offerings while creating a warm, engaging and memorable guest experience.
This role ensures consistency in beverage preparation, maintains café standards and contributes to the overall efficiency of operations while embodying the spirit of genuine hospitality.
Responsibilities
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Barista are summarised below; however the list is not exhaustive.
GENERAL DUTIES
- Prepare and serve coffee, beverages and light food items to the highest standards.
- Ensure all drinks are prepared consistently in accordance with recipes and presentation guidelines.
- Maintain cleanliness and organisation of the café and barista station.
- Ensure all opening and closing procedures are completed accurately.
- Undertake any other duties or tasks deemed reasonable by the Supervisor or Manager.
OPERATIONS & EFFICIENCY
- Ensure smooth and efficient workflow during peak periods.
- Maintain speed of service without compromising quality.
- Process orders accurately through POS systems.
- Handle cash and electronic payments in accordance with company procedures.
- Replenish stock and maintain adequate inventory levels.
Guest Experience & Service Standards
- Deliver warm, friendly and attentive service to all guests.
- Engage with guests, take orders accurately and provide recommendations where appropriate.
- Create a welcoming and relaxed café environment.
- Handle guest queries and feedback professionally and efficiently.
- Build rapport with regular guests to enhance the overall experience.
BEVERAGE & PRODUCT QUALITY
- Prepare espresso-based drinks, teas and other beverages with consistency and precision.
- Maintain strong knowledge of coffee, brewing techniques and menu offerings.
- Ensure proper handling and storage of coffee beans, milk and other ingredients.
- Monitor product quality, freshness and presentation at all times.
- Assist in maintaining equipment and reporting any issues.
TEAMWORK AND COLLABORATION
- Work closely with team members to ensure seamless service delivery.
- Communicate effectively with kitchen and service teams.
- Support colleagues during busy periods and across other areas when required.
- Foster a positive and cooperative working environment.
COMPLIANCE & SAFETY
- Adhere to all food safety, hygiene and sanitation standards.
- Comply with health, safety and fire regulations.
- Maintain a clean, safe and organised workspace.
- Follow company policies and operational procedures at all times.
Expectations
The Barista is expected to:
- Maintain a consistently professional and polished appearance.
- Represent NoMad positively in all guest interactions.
- Demonstrate attention to detail and pride in product quality.
- Deliver service that is both efficient and personable.
- Show initiative, enthusiasm and a willingness to learn.
- Uphold company values and contribute to a positive team culture.
Qualifications
QUALIFICATIONS
- Minimum 1–2 years of experience in café or Food & Beverage operations.
- Basic knowledge of coffee preparation and beverage service.
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Positive attitude and strong customer service mindset.
- Flexible and adaptable to operational needs.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
