Job Description

. Responsible for extracting data from worksheets and reports for distribution.

. Complete assigned actions within specified timelines and provide status updates for any outstanding items.

. Receive, review, and accurately log Client Complaints, Compliments and Feedback into the designated system in a timely manner for tracking, reporting and audit purposes.

. Ensure all complaint, compliment and feedback records are properly categorized, documented, and maintained in accordance with internal policies and service standards.

. Liaise with internal stakeholders to obtain updates, investigate feedback, and ensure accurate reporting of client experience data.

. Monitor and follow up on complaint cases to ensure timely resolution and closure, escalating issues where necessary.

. Prepare and consolidate periodic reports and management information relating to client complaints, compliments and feedback trends to support service improvement initiatives.

. Perform general administrative duties and support ad-hoc projects as assigned by the immediate Manager

. Assist in any other duties and/or projects as assigned

Interested candidates, please email your resume to [Confidential Information]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted