Bank HR Employee Service & HR Operations ESY

HR Operations

. Serve as the primary contact for internal and external enquiries directed to the HR Operations team.

. Act as a subject matter expert on assigned HR Operations processes and services.

. Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.

. Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).

. Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.

. Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.

. Administer Electronic Signature Book assignments.

. Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.

. Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.

. Maintain HR Operations dashboards, reports, trackers, and service metrics.

. Support leave coverage arrangements and department reporting requirements.

. Support ad hoc HR Operations activities and projects as assigned.

Compliance & Governance

. Administer government-paid leave claims and submissions.

. Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests.

. Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements.

. Ensure compliance with HR policies, procedures, governance requirements, and audit standards.

. Support data quality reviews, documentation management, and operational risk mitigation activities.

Compensation & Benefits Administration

. Administer employee referral payout processes.

. Coordinate and manage Spot Award administration.

. Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support.

. Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing.

________________________________________

Operational Excellence & Process Improvement

. Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR.

. Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation.

. Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement.

. Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes.

. Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes.

. Assist in change management activities, including communication, documentation, training support, and stakeholder engagement.

. Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes.

. Support governance activities relating to process management, documentation standards, and operational controls.

. Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda.

. Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews.

________________________________________

Interested candidates, please email your resume to [Confidential Information]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted