Bank Back-End Operations Officer (Banking Sector Client - Retail Cards Services)

What We Are Looking For (Banking Sector Client):

- Work Location @ Tampines

- Non-Customer Facing Role/Back-End Operations Transaction Processing

- Annual Bonuses Based On Work Performance

Interested Candidates Please Apply Directly or Reach Out To Our Recruiters

(Law Bing Yee - +65 8332 1192 | EA License No. 24C2333 EA Personnel No. R23114521)

Job Description:

. Process customers requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications

. Complete all requests with accuracy and within the agreed Service Level Agreement

. Manage and resolve customers and business units feedback/complaints and queries promptly

. Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team

. Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements:

. . Diploma/Degree Holder

. . Preferably 1 - 2 years of relevant banking experience.

. . Able to multi-task and cope with change and diversity in a fast-paced environment

. . Possess strong analytical and problem solving skills, able to think objectively and think outside the box when analyzing issues

. . Meticulous with an eye for details and quality mindset

. . Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations

. . Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint

. . Team player, self-motivated and resourceful