Key Responsibilities
1. Business Analysis & Requirements Leadership (Primary - 80%)
Requirements Elicitation & Management
- Lead requirement gathering sessions with business users, government officers, and vendors.
- Translate business needs into clear functional and non-functional requirements.
- Produce high-quality artifacts (BRD, FRD, user stories, process flows, data mappings, interface specs).
- Ensure requirements traceability from business needs to implementation and testing.
- Manage requirement changes within governance and change control processes.
Stakeholder Management
- Engage senior and demanding stakeholders confidently and professionally.
- Facilitate requirement workshops and resolve conflicting priorities.
- Act as the bridge between business users, technical teams, system integrators, and project management.
- Ensure business alignment before development starts to reduce rework and ambiguity.
Solution & Delivery Alignment
- Work closely with architects, developers, and integration teams to validate feasibility.
- Review design proposals to ensure alignment with approved requirements.
- Support SIT/UAT planning, test case validation, and defect triaging.
- Ensure operational readiness and cutover documentation are aligned with business expectations.
Governance & Documentation
- Ensure compliance with Singapore Government SDLC, audit, and reporting standards.
- Maintain structured documentation repository and requirement baselines.
- Support audit queries, project reporting, and governance checkpoints.
2. Scrum Master & Agile Facilitation (Secondary - 20%)
Agile Execution
- Facilitate key Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
- Ensure backlog readiness and clarity before sprint commitment.
- Promote estimation discipline and sprint predictability.
Impediment & Delivery Support
- Identify delivery blockers and work with stakeholders to resolve them.
- Monitor sprint progress and highlight risks early.
- Support integration milestones, SIT/UAT readiness, and release planning.
Continuous Improvement
- Identify inefficiencies in delivery and recommend practical improvements.
- Promote accountability and structured Agile practices aligned with governance requirements.
Mandatory Experience & Skills
Core Requirements (Strict)
- Singapore Citizen
- Minimum 5-8 years of overall IT delivery experience
- Minimum 3+ years of Business Analyst experience in large-scale IT systems
- Minimum 2 years exposure to Agile / Scrum environments
- Strong understanding of both Agile and traditional SDLC (Waterfall / Hybrid)
- Proven experience handling complex system integrations and multi-vendor environments
- Demonstrated ability to operate under tight timelines and delivery pressure
- Strong analytical, documentation, and stakeholder engagement skills
Must-Have Experience
- Experience in Singapore Government / Public Sector IT projects
- Experience in mission-critical or 24/7 systems
- Experience working with system integrators and multiple vendors
- Hands-on experience with Agile tools (Jira, Confluence, Azure DevOps, or equivalent)
- Experience supporting SIT/UAT and production rollout activities
Work Environment & Expectations
- Able to manage demanding stakeholders and strong personalities professionally
- Comfortable operating within structured governance and audit-heavy environments
- Willing to work overtime (including after-hours or weekends) when project demands require
- Able to adapt quickly to scope changes and shifting priorities
- Resilient, structured, and delivery-focused mindset
Certifications (Strong Advantage)
- CBAP, CCBA, or equivalent Business Analysis certifications
- Certified ScrumMaster (CSM) or PSM
- SAFe or Agile-related certifications are advantageous
