- Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
- Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.
- Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.
- User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.
- Vendor Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
- Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.
- System Resiliency Management: Drive system failover and disaster recovery processes.
- Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
- Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.
What makes you a successful candidate
- Bachelor's degree in computer science, Information Technology, or equivalent experience
- 5+ years of experience in an application support, system administration or related role
- Hands on technical skills in the following areas
- Experience with monitoring tools (e.g., Datadog, Splunk).
- Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)
- Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
- Knowledge of operating systems (e.g., Linux, Windows).
- Stellar problem-solving and analytical skills.
- Strong attention to detail and multitasking prowess.
- Excellent communication and interpersonal skills.
- A team-oriented mindset with a dash of independence.
- Strong experience in at least one of the following domains is preferred.
- Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS
- Data analytics and TCA report
- Business Intelligence tools (e.g., Power BI, Tableau)
