Oversee IT vendor management and manages risks associated with IT vendors
Manage contracting processes and costs, ensuring all vendor agreements align with BCSs focus, budget, and regulatory requirements
Track and analyse vendor performance against defined KPIs and SLAs, ensuring vendors fulfil performance standards; conduct period review and proactive improvement of KPIs and SLAs
Continuously monitor vendor security posture to track compliance and performance
Ensure all vendor activities comply with regulatory, security and legal requirements, conducting regular audits and assessments to mitigate risks
Drive initiatives for continuous improvement in vendor management processes, enhancing efficiency and effectiveness to align with evolving security standards, regulatory requirements and emerging risks in third-party ecosystems
Maintain strong relationships with vendors, acting as the primary point of contact to address any issues and foster collaborative partnerships
Conduct thorough due diligence on potential vendors to ensure they meet BCSs standards for reliability, security, and compliance
Prepare and present detailed reports on vendor performance, risks, and compliance to senior management and other stakeholders
Collaborate with internal stakeholders, including Technology division, NETSs shared services in Finance, to align vendor management standards with business objectives and requirements
Requirements
Degree in Information Technology, Business Administration, or a related field
Minimum 5-7 years of experience in IT vendor management, procurement, or a related area
Proven experience in managing vendor relationships within the payments industry including vendor performance management and dispute resolution
Strong understanding of regulatory and legal requirements related to IT vendor management
Exhibit strong risk mindset, ensuring rigorous execution and adherence to best practices in line with BCS&aposs role as an operator of the national critical payment infrastructure
Excellent analytical skills with the ability to assess vendor performance, track KPIs, and develop improvement plans
Good written and verbal communication skills
Strong problem-solving skills with a proactive approach to identifying issues, developing solutions, and implementing changes to improve vendor management processes
Certifications such as CISA, CISM, CISSP, CRISC or any relevant certification is an advantage
