To lead the development and expansion of General Insurance business through strategic partnerships with associate companies, internal departments, and Business Banking channels. The role also supports the Head of Section in driving operational excellence, innovation, and sustainable growth.
Leadership- Strategic direction: Ensure alignment with organizational goals and business priorities.
- Lead, mentor, and develop team members: Fostering a culture of high performance, collaboration, and accountability.
- Drive decision-making and problem-solving: Achieve business objectives and overcome challenges effectively.
- Champion change management initiatives: Ensuring smooth transitions and stakeholder buy-in.
- Set clear performance goals: Monitor progress, providing feedback and coaching for continuous improvement.
Relationship Management- Business Development: Identify and cultivate new business opportunities across direct clients, OCBC bankers, and other customer touchpoints.
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders to foster trust and collaboration.
- Portfolio Optimization: Manage and grow the direct portfolio with a focus on long-term profitability, customer retention, and strategic alignment.
Marketing Strategy & Execution- Campaign Planning: Lead the design and execution of integrated marketing campaigns that align with business objectives and customer needs.
- Product Sequencing: Strategically launch acquisition (cross-sell) and customer management (up-sell) campaigns based on product lifecycle and customer segmentation.
- Tender Management: Drive business growth through tendering opportunities via platforms like Gebiz, ensuring competitive positioning and compliance.
- Involve in special projects and any duties as assigned
Campaign & Channel Management- Execution Excellence: Ensure timely and effective rollout of campaigns by coordinating with internal teams (e.g., compliance, legal, IT) and external partners.
- Performance Monitoring: Track campaign KPIs, analyze results, and refine strategies to improve acquisition, retention, and conversion rates.
- Budget Control: Manage campaign budgets responsibly, ensuring optimal ROI and cost efficiency.
Underwriting- Portfolio Profitability: Maintain a healthy loss ratio by applying sound underwriting principles and risk assessment.
- Quotation & Pricing: Provide competitive quotations within authorized limits, balancing risk and business potential.
- Reinsurance Strategy: Source and arrange facultative reinsurance support when necessary to manage exposure.
- Team Development: Mentor junior underwriters, providing guidance on new and renewal business, and fostering a culture of continuous learning.
- Involve in special projects and any duties as assigned
Process Innovation & Digitalization- System Enhancement: Support backend team on end-to-end digitalization of policy fulfillment, campaign management, and customer engagement processes.
- Operational Efficiency: Identify process gaps and lead initiatives to streamline workflows, reduce turnaround times, and enhance customer experience.
- Minimum Degree holder preferable with professional insurance qualification
- 5 to 8 years of relevant working experience
- Possess BCP, PGI, CGI and HI
- Proficient in MS Office and Powerpoint
- Good interpersonal and communication skills
- A good team player with the ability to multitask and work independently
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
